College of Business & Technology

Office of the Dean, College of Business and Technology

The Dean’s Office organizes communication among the seven academic departments and oversees the day to day operations of Stipes Hall. The college dean serves as Chief Operating Officer.

Jack Elfrink

John "Jack" Elfrink, Interim Dean

Jack Elfrink joined the College of Business and Technology as Interim Dean in July 2017. Elfrink received his Ph.D. from St. Louis University and his MBA in accounting and B.S. in mathematics from Southeast Missouri State University, Cape Girardeau, MO.

Elfrink first came to WIU in August of 2006 as the Chair of the Department of Accounting and Finance. He served as the Associate Dean from 2009 to 2010 and was vital to the success of the college in retaining the AACSB (Association to Advance Collegiate Schools of Business) accreditation for the undergraduate and graduate programs in the accountancy and business fields. He has also served as the college’s Assessment Coordinator.

Prior to his appointment at WIU he spent twelve years at the University of Central Missouri where he served as Dean, Director of the Financial Planning Program, Chair and Professor in the Department of Accounting. In addition, he taught at Ferris State University, Big Rapids, MI; Southeast Missouri State University, Cape Girardeau, MO; McKendree College, Lebanon, IL; Lincoln University, Jefferson City, MO; and William Woods College, Fulton, MO.

Elfrink is also a Certified Public Accountant (CPA) with several years of experience in public accounting.

Craig Conrad

Craig Conrad, Interim Associate Dean/MBA Director

Jim Patterson

James Patterson, Assistant Dean – Quad Cities

Jim has served as Assistant Dean since 2012 and Associate Professor at the WIU-Quad Cities campus since 1995. With 20 years of supply chain and manufacturing management experience with the U.S. Marine Corps, Avon, Coca-Cola, and Nestlé, his last corporate position was Director of Manufacturing with Nestlé. He was Associate Director for the Industrial Development Institute at Michigan State University, founding Director of the Quad Cities Executive Studies Center, and a retired USMCR aviation supply officer.

He earned his Ph.D. in supply chain management from Michigan State University, M.B.A. in marketing from Western Michigan University, M.S. in systems management from the University of Southern California, and B.S. in accounting from Western Kentucky University and has attained lifetime professional credentials from the Institute for Supply Management.

Jim has twice received the College’s outstanding teaching and service awards as well as Professor of the Year from Beta Gamma Sigma. Coca-Cola recognized him with its international Production Management Development Program Award. He has served as a WIU Faculty Senator and founding member of the WIU-QC Faculty Council. He was also founding Director and Corporate Secretary for the Quad City Manufacturing Laboratory and is President of the Quad City Foreign Trade Zone #133 for the Quad Cities Chamber of Commerce.

He is co-author for the 4th, 5th, and 6th editions of Purchasing & Supply Chain Management by South-Western Cengage Learning and has published a variety of SCM articles. A frequent conference speaker, he has appeared four times in Who’s Who Among America’s Teachers. He is a member of the Phi Kappa Phi, Beta Gamma Sigma, and Sigma Iota Epsilon business honor societies and a long-time reviewer for the Journal of Supply Chain Management.

You will often find Jim and his wife, Diane, cruising the Quad Cities in their customized ’01 Mustang GT, nicknamed “Eleanor.”

Becky Paulsen

Becky Paulsen, Director of Development

Becky Paulsen joined the College of Business and Technology in December of 2006 to serve in the newly created position of Director of Development. Prior to coming to WIU she was the President of the Macomb Area Chamber of Commerce and Downtown Development Corporation. She has also owned her own wholesale and retail businesses, as well as managed a number of small businesses throughout her career. Her strong community relationships and business experience make her a unique asset to the college and the position.

Candice Biswell

Candice Biswell, Office Manager

Candice joined the College of Business and Technology (CBT) in July 2017. She has worked at WIU since 1995, primarily in the Department of Instructional Design and Technology. Her main duties in CBT are budgetary and assistant to the Dean.

Candice grew up in the western suburbs of Chicago and came to Macomb to attend Western, never thinking she would end up staying and working here. She received her B.S. in Psychology, and loves Macomb, the university, and all the great faculty, staff, and students on campus.

In her spare time, she volunteers as secretary and co-treasurer to the National Guard Family Readiness Group (FRG) of the 444 th Chemical Unit in Galesburg, IL, and enjoys walking and crossword puzzles, although not at the same time.

Maddie Moore

Maddie Moore, Office Support Specialist

Maddie joined the College of Business and Technology CBT) in March 2018. She is the main point of contact for the Dean's office in Stipes Hall on the Macomb Campus.

Maddie grew up around Macomb and graduated from WIU in 2011 with a bachelor's degree is Sociology.

In her spare time, Maddie enjoys spending time with her family, sewing, and crafting.

Danielle Highland

Danielle Highland, Office Support Specialist - Quad Cities

Danielle Highland joined WIU-QC and the College of Business and Technology in June of 2017. She is the point of contact for the College of Business and Technology at the Quad Cities campus, supporting the faculty and staff.

Danielle graduated from DePaul University in 2013 with a bachelor’s degree in Political Science. She then returned to her hometown of Bloomington-Normal, Illinois where she worked as an office associate for a State Farm Insurance Agent. After working full time for two years she decided to return to school to pursue a career in higher education.

In December of 2016 she graduated from Concordia University - Chicago with her Master’s in Business Administration with a Sports Management concentration.

Outside of the office you will find Danielle playing with her dog Eddie, crafting, or watching any sporting event she can find.

Barb Arvin

Barb Arvin, Instructional Technology Systems Manager

Barb Arvin has worked at WIU since 2003 and joined the College of Business and Technology in December of 2011 as an Instructional Technology Systems Manager-aka webmaster. She also serves CBT as the web and marketing representative, coordinates publicity for the college, designs graphics for printed materials, and maintains the CBT Facebook and LinkedIn pages.

Barb received a B.S. in Graphic Communication with a minor in Professional Writing from WIU. She is currently pursuing a Master's Degree in Instructional Design and Technology and hopes to graduate in the summer of 2018.

Chad Hankins

Chad Hankins, Instructional Technology Systems Manager

Chad Hankins joined the College of Business and Technology in 2014. His primary responsibilities are supporting faculty and staff hardware and software inquiries, maintaining and upgrading College and discipline specific labs, and serving as a liaison between the CBT and University Technology.

Chad received an MBA and a B.S. in Computer Science with a minor in Information Management from WIU, where he also served as a student Residential Network Technician, Lab Assistant, Support Center Technician and Resident Assistant. He worked as the Residential Network Manager at Trine University (formerly Tri-State University) in Angola, Indiana and accepted a position with University Technology at WIU in 2007. Chad has worked in University Technology as a Research & Instruction Consultant specializing in end-user support of hardware and software in both desktop and mobile computing. When he is away from campus, you will likely find Chad bowling, playing pool or snooker, or working with others to resolve their technology issues.

An interesting fact about Chad: "I decided to pursue my education at WIU because I wanted to bowl while in college. I can study anywhere, but WIU had the best bowling program in the nation."