University Technology

University Technology Announcements

uTech SOAR 2017 presentation available on the web

June 6, 2017

Visit with University Technology (uTech) to find out what we can do for you. Get the inside track on student discounts, Apple and Dell products, cool accessories, computer requirements, and repair services. Discover how to smooth the way for the fall semester and find help when you need it.

Download a copy of the presentation (PDF format). If you have any questions, please feel free to contact Rebecca Slater at (309) 298-2704.

A Note on Recent Wi-FI Maintenance

Updated May 29, 2017

University Technology has completed the scheduled changes to the University’s wireless networks. All users of WIU’s wireless networks must re-configure their wireless devices to properly reconnect to Wi-Fi on the Macomb and Quad Cities campuses. Detailed instructions for connecting to wireless can be found online at wiu.edu/wireless.

Note regarding Windows 10 devices: in some instances, Windows 10 devices are taking longer than expected to complete the initial registration process. Workarounds are available, so if you need assistance with wireless on Windows 10, please contact the uTech Support Center at (309) 298-TECH or email support@wiu.edu. We will continue working on this issue in the meantime.

May 27, 2017

On the evening of May 26, 2017, University Technology performed scheduled maintenance on the University’s wireless networks. Much of this wireless maintenance has been completed, but we have a few outstanding issues we are continuing to work to resolve. Work will be continuing throughout the holiday weekend.  

Instructions for connecting to wireless can be found at wiu.edu/wifi - however, if you try to connect and experience problems, please email us at supportcenter@wiu.edu. Thank you for your patience this weekend.

Important notice on "Google Docs" phishing email

May 3, 2017

May 3, 2017 4:31 p.m. update:  Google has released an official statement on the phishing email: "We have taken action to protect users against an email impersonating Google Docs & have disabled offending accounts. We’ve removed the fake pages, pushed updates through Safe Browsing, and our abuse team is working to prevent this kind of spoofing from happening again. We encourage users to report phishing emails in Gmail."


On May 3, many members of Western Illinois University received a phishing email scam (see screenshots below). The email message impersonated a message from Google indicating that a user (possibly known to you) shared a Google Doc with you. The “Open in Docs” button in the message linked to a fraudulent website that then asked the user to grant permissions to a fraudulent “Google Docs” application. View more details in this emerging phishing scam.

If you received this or any other phishing message
  1. Report it as phishing to Google so they can block future copies of the message from being delivered to the University.
  2. Do not reply to to message or click on any links within the phishing email message
If you clicked on the “Open in Docs” link/button within the email:
  1. If you clicked on the link but did not grant permission to the “Google Docs” application, change your ECom password in Guava. Your account could be compromised and action needs to be taken immediately to protect your data.
  2. If you clicked on the link and DID grant permission to the “Google Docs” application
      1. Go to https://myaccount.google.com/permissions,
      2. Sign-in if you haven’t already
      3. Select "Connected Apps & Sites" under the "Sign-in & Security" menu on the left side of the screen.
      4. Click "Manage Apps" under the "Apps connected to your account" on the right-hand side of the screen.
      5. Click on "Google Docs" and click the "Remove" button.
      6. Then change your ECom password in Guava .
  3. Notify the uTech Support Center at (309) 298-TECH or support@wiu.edu if you need assistance or have additional concerns.
Phishing Email Details

The email message received looked similar to the following:

 

 Clicking the “Open in Docs” link takes you to a page similar to the following:

 

Please be constantly aware of these social engineering and phishing scams. They are not always received via email, but include telephone calls, use of social media, and other attack avenues.

Sincerely,

Robert P Emmert Jr
Director, University Technology/Security
(309) 298-2704
support@wiu.edu

WIU’s Central Sign-On Login Page Changing April 13

April 6, 2017

On the evening of Thursday, April 13, 2017, University Technology (uTech) will be upgrading the University’s “Central Sign-On Authentication” server software. This system is used by all WIU employees, students and alumni to log in to resources such as email/calendaring, WesternOnline & Purple Post.

Part of the upgrade is the appearance of the sign-on pages (see image below). Please expect this new layout when you log in after April 13. As always, verify that the address bar starts with https://auth.wiu.edu/ before entering your password in order to protect yourself against illegitimate phishing websites.

 

If you have any questions, please contact the uTech Support Center at (309) 298-TECH or support@wiu.edu.

Reminder: Some technology purchases require IT Governance prior approval

March 13, 2017

WIU employees: you prepare to purchase, create bid specifications for the purchase of, or otherwise procure technology or technology-related products and services, please keep in mind that some such purchases and projects require prior approval by the University's IT Governance process. Adherence to IT Governance requirements applies regardless of the means of payment (if any) - whether purchase order (PO), direct pay authorization (DPA), P-card, or procurement at no cost.

What requires IT Governance approval prior to purchase?

Requests from the University community for technology-related improvements and purchases of equipment, software, or services that meet one or more of the following criteria must receive prior approval through IT governance:

  • Impacts the University significantly from a directional, policy, services, systems, security, financial process, operational, or strategic perspective.
  • Integrates with one or more existing systems (software, hardware, infrastructure, or administrative or academic data).
  • Requires significant funding. IT expenditures exceeding the current designated threshold of $15,000 require prior IT governance approval.

The IT Governance Council, which provides final approval of those requests requiring IT governance approval (not all requests require Council approval), usually meets in scheduled, public meetings only once or twice per semester. The IT Governance Council will meet for the last time this semester on Tuesday, April 18, 1:00-2:00 pm, in the University Union Capitol Rooms.

For more information about IT Governance - including justification, structure, and process - see the IT Governance website at http://www.wiu.edu/itgov or email AskITGov@wiu.edu.

IT Governance Executive Committee
wiu.edu/itgov | AskITGov@wiu.edu

Chrome Users Targeted with Malware via New "Font Wasn't Found" Technique

January 25, 2017

Google Chrome users need to be on the lookout for websites trying to trick them into downloading a font update package for their browser, as most chances are that the file is laced with malware.

This infection technique was discovered by Proofpoint researchers, who say that only Chrome users on Windows are targeted, only from specific countries, and only if they navigated to a compromised website using a specific route (referrer), such as search engine results.

View more details and learn how to protect yourself.

Notice from the Federal Bureau of Investigation Regarding Employment Scams Targeting College Students

January 20, 2017

The Federal Bureau of Investigation has issued an alert regarding an email scam targeting college students. In brief:

College students across the United States continue to be targeted in a common employment scam. Scammers advertise phony job opportunities on college employment websites, and/or students receive e-mails on their school accounts recruiting them for fictitious positions. This "employment" results in a financial loss for participating students.

The following are some examples of the employment scam e-mails:

"You will need some materials/software and also a time tracker to commence your training and orientation and also you need the software to get started with work. The funds for the software will be provided for you by the company via check. Make sure you use them as instructed for the software and I will refer you to the vendor you are to purchase them from, okay."

"I have forwarded your start-up progress report to the HR Dept. and they will be facilitating your start-up funds with which you will be getting your working equipment from vendors and getting started with training."

"Enclosed is your first check. Please cash the check, take $300 out as your pay, and send the rest to the vendor for supplies."

Never accept a job that requires depositing checks into your account or wiring portions to other individuals or accounts.

Many of the scammers who send these messages are not native English speakers. Look for poor use of the English language in e-mails such as incorrect grammar, capitalization, and tenses.

Forward suspicious e-mails to the college’s IT personnel and report to the FBI. Tell your friends to be on the lookout for the scam.

Review the complete FBI alert at ic3.gov.

Notice from the Illinois Department of Innovation & Technology Regarding Recent Phishing Attempts

January 12, 2017

The following message is from the Illinois Department of Innovation & Technology (DoIT):

"Cybersecurity continues to be a growing threat and we, as state employees, are often the first line of defense. The DoIT Security Team has seen a significant increase in phishing attempts recently, and we want to bring this to your attention and reinforce best practices.

"As a reminder, phishing (pronounced fishing) is a type of deception or fraud that uses email messages, websites or phone calls to dishonestly exploit sensitive information from you. Phishing links can also install malicious software on your computer.

"In the recent phishing incident, state employees received phone calls. They specifically received a call from the number 855-683-5473. The call states that a security breach has been detected on your computer and requests a call back. If you receive this call or a similar unusual request, do not return the call and contact our DoIT Help Desk immediately through the online Report A Problem link (https://www2.illinois.gov/sites/doit/support/Pages/ReportAProblem.aspx).

"Please know that DoIT does not leave a voicemail or email message requesting you to contact us at any number other than the Help Desk numbers or a specific DoIT employee. Any email or phone communication that directs you to other numbers should be considered suspicious and reported to the Help Desk immediately.

"For more information, please visit DoIT’s Cybersecurity page at https://www2.illinois.gov/sites/doit/ or contact our security team at DoIT.Security@illinois.gov. Thank you for your cooperation as we work together to protect our state for a more cyber secure Illinois."

Andy Woerly Managing uTech's Special Projects

January 11, 2017

Andy Woerly

We are pleased to announce that Andy Woerly has offered to step in and fill a gap within uTech of managing special projects. Special projects are projects internal to uTech that do not clearly fall under any specific uTech area of responsibility.

Reporting to Rebecca Slater, he will be responsible for managing special projects within uTech to ensure they are delivered on time and within scope. In addition, he will be designing and implementing project management standards, including development of tools and templates that will be utilized to manage projects.

Andy came to WIU in 2000 as a research and instructional technical consultant in academic computing. He served as interim director of Academic Computing from 2000 to 2001. While managing the server and desktop support environments, Andy served on the Data Transfer Task Force that streamlined equipment needs while establishing new standards based on strategic plans. In 2008, Andy was chosen to manage Classroom Support Services and lead multiple classroom and conference room upgrade projects across campus, as well as participated in QC campus technology planning. Prior to working at Western, he was a LAN administrator with McDonough District Hospital in Macomb. He has also worked as a controller and system administrator with Marriott in Florida. Andy earned his Bachelor of Arts in General Studies, with a minor in Religious Studies from Western Illinois University. He also has a CompTIA Project+ certification.

Please join us in congratulating Andy on his new role!

Welcome Daniel Leeds to uTech!

January 9, 2017

Daniel LeedsPlease welcome Daniel Leeds to University Technology!

Dan started as a full-time helpdesk technician in the Support Center on December 21. He is no stranger to many of you - not only did he earn his Computer Science degree at WIU, but he previously worked for uTech as a student employee in the Support Center. As a student employee, Dan enjoyed the work and his various colleagues within the Support Center. He now looks forward to assisting the members of the university in a full-time capacity.

Join us in welcoming Dan to the team, and make sure you say hello the next time you are in Stipes Hall!

Welcome Rebecca Slater to uTech!

January 4, 2017

Rebecca SlaterWe are pleased to announce that Rebecca Slater has joined Western Illinois University effective January 3 as the Director of User Support Services in University Technology. She will be overseeing the Help Desk, Desktop Support, Classroom Support services, and the uTech Labs. Rebecca comes to us from the Memorial Health System in Springfield, Illinois, where she served as the Information Security Officer. She has extensive experience in user support, compliance, risk management, business continuity, project management, process improvement, and fiscal responsibility.

Rebecca is looking forward to working with our University’s community! She is customer-oriented and has a proven track record of working with a technologically-diverse population. One of her first initiatives will be to collaborate with the colleges and departments to refine or develop common expectations of service and support. Her knowledge of IT best practices will benefit the maturity level of uTech’s user support services, helping to increase overall user satisfaction across both campuses.

She earned her Master of Business Administration – IT Management from Western Governors University in 2016.

Rebecca can be reached at the uTech Support Center in Stipes Hall or by calling (309) 298-1177 or via email at R-Slater@wiu.edu. Please join us in welcoming Rebecca to Western!

How to Report Phishing & Spam Emails in Gmail

December 13, 2016

Now that the University has migrated to Gmail and Google Apps for Education (now known as G Suite), we wanted to inform you that the way you report suspicious emails has changed.

There are two types of suspicious emails that can be reported to Gmail - spam and phishing. While unsolicited spam messages are aggravating to deal with, phishing messages can be dangerous and result in compromised personal data, loss of finances, etc.

To Report Spam

To mark an email message as spam, simply click the “Report Spam” icon within Gmail . The more you report email messages as spam, the better Gmail gets at automatically marking similar messages as spam in the future. There is no need to report or forward spam messages to the uTech Support Center.

To Report Phishing

Some spammers send fraudulent mass-messages called ‘phishing.' These messages are intended to obtain your personal information (such as usernames and passwords, credit card numbers, bank account information, etc.).  If you receive one of these messages:

  1. Forward the original message to phishing-report@wiu.edu .
  2. Then, mark the email message as a phishing attempt within Gmail. Click the down arrow next to Reply button at the top-right of the message pane, and select Report Phishing . This will automatically send a notification to the Gmail Team alerting them of the message. This will also label the message as spam, removing it from your inbox.

You should always be wary of any messages that ask for your personal information, or messages that refer you to a web page asking for personal information.

Information Technology Strategic Plan Review

November 17, 2016

Work on the 2017-2022 version of the Western Illinois University Information Technology Strategic Plan began over a year ago when University Technology Advisory Group (UTAG) members reviewed and edited the 2013-2018 version in a series of sessions. The primary focus at that time was centered on removing accomplished items and rewording endeavors that were in progress. Since then, Stephen Frazier, CIO, researched what other universities and colleges were including in their newer IT strategic plans as well as numerous predictions of the future for technology and higher education.

The University Technology staff has vetted this draft. It has also been shared for comment with various governance groups including UTAG, the Council for Instructional Technology, the Faculty Senate, the Student Government Association, and the Deans and Directors that report directly to the Provost. In the spring semester, it will be presented to the President’s Cabinet and then the Board of Trustees for their ratification.

We encourage the University community to review and provide feedback on the draft 2017-2022 IT Strategic Plan. The document and its feedback form are only available to Western Illinois University employees and students and require that you be logged on using your university-assigned credentials. Please feel free to also email feedback to Stephen Frazier, CIO, at SL-Frazier@wiu.edu. He is also available to speak to groups upon invitation.

To access the draft document and feedback form, please visit www.wiu.edu/itstrategicplan.

uTech Computer Store Closing July 29

July 14, 2016

The uTech Computer Store, located in the concourse of the University Union on WIU’s Macomb campus, will permanently close at the end of the business day on Friday, July 29, 2016. Most other University Technology (uTech) support services (including help desk services) will continue to be available to University students and employees at the uTech Support Center in Stipes Hall 126.

Individuals placing special orders for personally-owned Apple computer hardware or accessories through the store must do so before the close of business tomorrow (Friday, July 15). All in-stock inventory has been significantly reduced in price in an effort to sell by July 29. After this date, departments are encouraged to contact University Technology (uTech) for pre-purchasing assistance of institutional computer acquisitions.

uTech is considering options to continue providing warranty repairs for Apple & Dell products as well as other non-warranty repairs to enrolled students. Unfortunately, repair services for University employees’ personally-owned hardware will no longer be offered.

More information will be forthcoming. If you have any questions, please contact Kevin Morgan, Director of University Technology/User Support Services, at CK-Morgan@wiu.edu or (309) 298-3514.

Report of Phishing Email

July 12, 2016

Many members of Western Illinois University received a phishing email scam recently.  View more information on this problem, and how you can protect yourself. If you received this message, please delete it immediately. Do not reply to it, and do not click on any links found in this email.

WIU's CAIT Offers Correctional GED Preparation Curriculum

June 8 2016

The Center for the Application of Information Technologies (CAIT) at Western Illinois University is working on a national project that has never before been attempted in the United States. The center is successfully providing correctional facilities with an internet-based high school equivalency program, known as i-Pathways, for inmates to use while incarcerated.

Read more about this great project in the university press release.

Third-Party Security Breach Notifications

June 15 2016

Starting today, University Technology will automatically notify you if your WIU email address was found in a data breach at a third-party. Our Technology Security group is using security researcher Troy Hunt's website haveibeenpwned.com to monitor for WIU.edu email addresses found in publicly leaked breaches. If your WIU email address is found in a breach, we will notify you so that you can take appropriate action - typically changing the password used on this third-party website and ensuring that you do not use the same password on any other websites.

If you receive a notice, it is important to understand that this breach did not happen at Western Illinois University. We are simply providing the information to our students and employees as a public service.

Sensitive Information Compliance with Google

April 1, 2016

In order to comply with WIU's Sensitive Data Handling Procedure, effective immediately, emails containing sensitive data (credit card numbers and Social Security numbers) will be blocked from sending via WIU Gmail accounts. Emails that contain sensitive data will not be blocked from being received, but will have their subject lines modified to indicate that sensitive data was found. These emails should be deleted as soon as they are no longer needed. Please contact the WIU uTech Support Center (309-298-2704 or supportcenter@wiu.edu) with any questions.

WIU is Going Google!

Gmail

February 18, 2016

We’re pleased to announce that Western Illinois University has chosen Google Apps for its new email and calendar platform.

University Technology has been working on the migration and is looking forward to moving students and employees from Zimbra to the new services in the coming months. We'll begin with a group of selected "early adopters" and then continue phasing in the services with additional groups.

For more details and to follow our progress, visit wiu.edu/googleapps.

 

uTech Employee Recognition Awards

June 5, 2015

Most of the work performed by uTech Employees is done "behind the scenes" - where faculty, staff, and students do not generally see the people making our technology work. Our efforts impact everyone on the WIU campus, yet many remain unaware of the highly-skilled, complex issues our employees solve every day to keep WIU connected. We'd like to give a big "THANKS" for all our employees who work very hard, often under tight deadlines, and in sometimes less-than ideal conditions. [View uTech Employee Recognition Program & Award Winners]