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Most Recent Announcements

Spring 2014 Semester End Production Change Freeze Period (Posted April 17)

The University Technology (uTech) Change Management process is designed to control the implementation of all changes made to any uTech owned or managed device or application within the Western Illinois University production environment.

During critical time periods a change freeze is put in effect, which means that modifications to Information Technology systems are put on hold or postponed. This year’s Spring Semester End Change Freeze Period:

  • Begins Monday, April 28th, 2014 at 12:01 AM
  • Ends Wednesday, May 14th, 2014 at 11:59 PM

If a production failure is noted and requires an update to resolve the problem, contact the uTech Support Center at 309-298-2704, or support@wiu.edu

Windows XP End of Life (Posted April 2, 2014)

After 12 years, Microsoft is ending its support for Windows XP on April 8, 2014.  Find out what you need to do if you still use Windows XP.

WebMail Being Shutdown on January 31st, 2014 (Posted January 16)

The WebMail website (accessible at webmail.wiu.edu) is being permanently disabled January 31st, 2014 at 9:00 p.m. Email accounts accessed by this website are not being disabled; IMAP access to these accounts will remain intact and functional. Users of the WebMail website will have to switch to a different method of accessing their email. View complete details and instructions.

ResNet Internet connection increased from 310 – 620 Mbps (Posted November 20)

The uTech Network Team has been working on increasing the available bandwidth for the ResNet Internet connection. At this time the ResNet Internet connection has been increased from 310 Mbps (Mega bits per second) to 620 Mbps. We will continue our efforts to increase the available bandwidth for the ResNet Internet connection, however further improvements and obtaining our goal of a 1 Gbps (Giga bits per second), also known as 1024 Mbps, Internet connection for ResNet require the replacement of several pieces of network equipment. We have begun the process of requesting the new equipment and hope to have it installed in the near future.

Ongoing Announcements


Reclaim Your Zimbra Storage Space

Running out of space in Zimbra? If your account space becomes full, you will no longer receive emails.  Email messages with big attachments such as PDFs, photos, PowerPoint presentations, and video files can use up large amounts of your storage space. Purging unnecessary emails with large attachments is a quick and easy way to reclaim your Zimbra space.  Learn how you can reclaim your Zimbra space!


uTech Maintenance Window - 9 p.m. Fridays - 6 a.m. Saturdays

Keeping WIU's technology running smoothly requires regular maintenance, just like your car, etc. Scheduling infrastructure maintenance, the equivalent of an oil change every 3000-5000 miles, helps not only keep our technology engine running, but also lets you, the user, know when systems may be unavailable due to scheduled maintenance.

The uTech Maintenance Window is every Friday night from 9pm through 6am Saturday morning. This time period was selected as our system use statistics tell us that this is the least used time slot throughout the 168-hour week, and thus would potentially affect the least number of users.

This has been designated for standard security patching and routine reboots of campus servers. Some of the services that may be affected during this time period is access to the S drive, MSSQL access, the Blackberry server, Zimbra, and network printing.

In most cases the maintenance will not take the entire 9 hours, and not all systems will be affected at once. But we just want to make the campus community aware that maintenance during this window will help prevent technology infrastructure problems from occurring.


Mainframe Maintenance Window - Sundays 7 p.m. to 9 p.m.

This timeframe is reserved to perform general maintenance activity on the university's mainframe data and operations systems.


WesternOnline Maintenance Window - 2nd Sunday of Each Month, Midnight - 6 a.m.

WesternOnline maintenance is regularly scheduled for the 2nd Sunday of each month, between midnight and 6:00 a.m. WesternOnline will be unavailable during this time.


 Microsoft/Apple OS Patches

Typically, Microsoft/Apple OS updates will be delivered to the campus community on the 3rd Friday of each month. Such patches are critical to maintaining system performance on Windows/OS X-based computers, as well as related network performance. After these generally monthly updates, systems may require one or more reboots to complete the update process.

Macs running Microsoft Windows using Bootcamp or within a virtual environment will need to start their Microsoft Windows environment and be connected to the WIU network to receive these updates.

Only computers that are members of WIU's Active Directory or Macs linked to the WIU Apple Update Servers will receive updates from our servers. Computers that are not members of WIU's Active Directory or Macs that are not linked to the WIU Apple Software Update Servers will need to be configured to automatically receive their updates directly from the Microsoft/Apple websites.

View a schedule of upcoming Microsoft/Apple OS patch release dates.


Sensitive Data Scanning

A new schedule has been developed for scanning of sensitive data on all University-owned computers.