University Technology

University Technology Announcements

Recent Social Engineering/Phishing Attacks

February 11, 2016

In the past week, several state employees have received phone calls from individuals claiming to be from Dell, Microsoft or other companies, advising that there are problems with the individual’s computers. The callers are quite convincing, and a few state employees have been victimized by these scams and have provided password and other information to the caller. Fortunately, quick action by the employees and their agencies have resulted in rapid mitigation of the threat, but it has resulted in increased threat to state systems and lost employee productivity time. View more information on this problem, and how you can protect yourself.

IT Governance Proposal #42 Approved

February 9, 2016

On February 9, 2016, IT Governance proposal #42, implementing Google Apps for Education at WIU, was approved by the IT Governance Council and signed by the President. Planning is currently underway for transitioning WIU to Google Apps and phasing out the use of Zimbra. We will be providing additional details at a later date.

Scanning of WIU E-mail for Sensitive Information Underway

February 4, 2016

Throughout this spring semester, automated processes will be scanning the Zimbra email accounts of all Western Illinois University community members (faculty, staff, students, and alumni) to identify sensitive information (social security numbers and credit card numbers) contained in email messages and attachments. The date when individual email accounts will actually be scanned cannot be determined because of the way email accounts are distributed across the mailbox clusters. However, we will email the campus community sometime in the late spring or early summer when the process has completely finished.

This is part of Western Illinois University's ongoing commitment to protect its electronic assets. Scans of desktop computers and infrastructure servers in recent years have resulted in the remediation of over 37 million instances of sensitive data. Until recently, however, we have not had the means of scanning Zimbra accounts where this type of information is also stored. In addition to protection efforts, the remediation of sensitive information in Zimbra accounts is necessary to prepare for the possible migration of email accounts to another email service provider (such as Google or Microsoft).

When the automated scans identify possible credit card or social security numbers in an individual's Zimbra account, it will send a notification via email to the account owner. The subject of the notification message will be "Sensitive Data Scan Report". If you receive one of these messages, click on the link in the message to view instructions and then determine the nature of the information that was identified by the scans. Delete the email message or the attachment containing the sensitive information. You may also secure it outside of the email system, preferably in an encrypted format. However, do not simply copy it to your desktop or a shared folder where it will still be discoverable.

If no action is taken within a week of when the alert message is sent, the data will be archived and removed from the email account. If you have questions on how to protect sensitive information that needs to be retained, need access to the information once it has been archived, or are concerned about the validity of any email notification that you receive, please contact the uTech Support Center at (309) 298-2704.

It is everyone's responsibility at Western to help ensure the protection of WIU's electronic data. We appreciate your help, understanding and commitment to these ongoing efforts!

FTC: Tax Fraud Behind 47% Spike in ID Theft

February 2, 2016

The U.S. Federal Trade Commission (FTC) has tracked a nearly 50 percent increase in identity theft complaints in 2015, and that by far the biggest contributor to that spike was tax refund fraud. This tax season, take some time to learn more about identity theft as it relates to tax fraud and what you can do to protect yourself.

Support Center Services Moving to the Union

January 15, 2016

Beginning Sunday, Jan. 17, the University Union Concourse location, currently occupied by the uTech Computer Store, will become uTech's primary walk-in support location. Most of the support services historically offered from uTech's Stipes Hall location will call the Union home. View more details.

Changes to Macomb-campus toll free calling

January 12, 2016

Starting now, the following telephone prefixes in the 309 area code can be called toll free from the WIU Macomb campus by dialing 7 + the seven digit telephone number:

  • Macomb - 209, 252, 255, 259, 295 298, 313, 318, 331, 333, 421, 544, 575, 588, 731, 833, 836, 837, 864
  • Adair - 653
  • Bardolph - 769
  • Blandinsville - 652
  • Bushnell - 237, 772
  • Colchester - 776
  • Good Hope - 456
  • Industry - 254
  • Swan Creek - 774

These new prefixes have been added to the Telecommunications dialing instructions, so employees may wish to print out a new copy of these instructions for future reference.

Warning about "Ransomware" Incidents

December 15, 2015

The state of Illinois has seen a recent rise in the number of Ransomware malware incidents in the past few weeks. Ransomware is a malicious computer program that can encrypt or otherwise block access to your files until a sum of money is paid. Ransomware infections result in significant costs due to required remediation efforts and a loss of user productivity. In some cases, the files infected can not be recovered. Read more about Ransomware and how to protect yourself.

University Technology Reorganization Information

September 10, 2015

Information on the planned reorganization of University Technology as presented by Steve Frazier, CIO, on September 10, 2015.

Changes to Public University Directory

September 10, 2015

The online public directory, accessible at http://directory.wiu.edu, has been updated to comply with changes requested in IT Governance proposal #50, approved by the IT Governance Council in December 2014.

This directory, which is available to the general public, has had some information removed in order to better protect WIU employees and students against misuse from spam and phishing attempts. Most notably, complete listings of students by curriculum and office locations for employees have been removed. The information removed from the public directory will continue to be be accessible via a password-protected directory at https://www.wiu.edu/directory that is only available to WIU students and employees.

Changes to WIU's Wireless Internet

August 19, 2015

This summer, University Technology made some modifications to the university's wireless network that will improve the way in which users connect to wifi. As such, the process for connecting to wifi has slightly changed. learn more and get connected today!

uTech Employee Recognition Awards

June 5, 2015

Most of the work performed by uTech Employees is done "behind the scenes" - where faculty, staff, and students do not generally see the people making our technology work. Our efforts impact everyone on the WIU campus, yet many remain unaware of the highly-skilled, complex issues our employees solve every day to keep WIU connected. We'd like to give a big "THANKS" for all our employees who work very hard, often under tight deadlines, and in sometimes less-than ideal conditions. [View uTech Employee Recognition Program & Award Winners]

Graduated Response System for DMCA and HEOA Response Policy Going into Effect on April 13

April 9, 2015

Downloading and/or sharing copyrighted material is illegal and not acceptable at Western. Starting Monday, April 13, a graduated response system will be implemented in order to help handle violations of WIU's DMCA and HEOA Response Policy. First offenses will result in a 2-hour ban from using the Internet. View the DMCA/HEOA Response Policy and information on the graduated response system.

VPN Requirement for Off-Campus Access to WIUP Starting April 27

March 27, 2015

On April 27 we will be requiring the use of a VPN to access WIUP from off-campus in order to the improve the security of accessing mainframe data. View more details and learn what this will mean for you.

Office 365 available for free to all current students

August 21, 2014

As part of WIU's contract with Microsoft, we can now offer all current students access to Office 365 at no cost. For details, visit wiu.edu/office365.