uTech Support Center
Our goal is to assist WIU students, faculty and staff in their educational, instructional, and administrative endeavors by providing responsive and professional support for WIU services. Choose from several ways to obtain assistance or request service.
The University Union Concourse location, previously solely occupied by the uTech Computer Store, is now uTech's primary walk-in support location. Most of the support services historically offered from uTech's Stipes Hall location now call the Union home. View more details.
Search Western's Knowledgebase to find answers to common items like:
- Resetting your password
- Configuring email on your phone
- Using the spam filter
Log in to SysAid to create a support ticket for things like:
- Problems with your WIU-owned computer
- Issues with computer software or websites
- Requesting a computer lab
Phone Support: (309) 298-2704
- Today (Thursday): 7:30 a.m. - 9:00 p.m.
View our complete hours
University Union Concourse
Weekdays: 8 am - 6 pm
Weekends (when classes in session): Noon - 4 pm
126 Stipes Hall
Only for specialized services (test scoring, item analysis, evaluation processing, login issues)
- Weekdays: 8 am - 4:30 pm
E-mail Support: firstname.lastname@example.org
For non-urgent assistance or to request a service.
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