University Technology

uTech Support Center

Our goal is to assist WIU students, faculty and staff in their educational, instructional, and administrative endeavors by providing responsive and professional support for WIU services. Choose from several ways to obtain assistance or request service.

Need help with Google Apps?
Employees should first contact your department Google Guide before calling the Support Center.

Answers to many questions can be found on the Google Apps resource page

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Self Help

Search uTech's Knowledgebase to find answers to common items like:

  • Resetting your password
  • Configuring email on your phone
  • Using the spam filter
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Submit a Support Request

Log in to SysAid to create a support ticket for things like:

  • Problems with your WIU-owned computer
  • Issues with computer software or websites
  • Requesting a computer lab

Phone Support: (309) 298-2704

Walk-In Support

126 Stipes Hall

Only for specialized services (test scoring, item analysis, evaluation processing, login issues)

  • Weekdays: 8 am - 12 pm; 1-4:30 pm

E-mail Support:

For non-urgent assistance or to request a service.

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