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Activating Your Account

Before you can use your ECom username or WIU email account, you must activate your account.

  1. Visit GUAVA at www.wiu.edu/guava
  2. Select 'Account Activation'
  3. 'Account Activation' screen will prompt you for your;
    • Ecom username: This is the username received in your enrollment packet or from your department.
    • WIU ID Number: Do not include spaces/dashes. This number is included in your enrollment packet or available from your department.
    • Birth date: Note the format: YYYYMMDD
    • ECom Password: Enter a new ECom password. It must contain at least 2 letters and at least 1 number.
    • Security Questions
  4. Select 'Submit' to process your info.
  5. You should see a confirmation message that your password was successfully changed.

Questions? Call Support at (309) 298-2704.