University Technology

Technology Resources for Online Students

TECH SUPPORT

Western Online Virtual Assistant (for all questions regarding Western Online/D2L Brightspace)

University Technology Support Center |309.298.TECH (8324)|support@wiu.edu
(For all questions not related to Western Online and Western Online enrollment issues only)

Third Party Application Support (for all issues regarding Respondus, Turnitin, Cengage, McGraw Hill, and Pearson) Has some browser support for Chrome and Firefox also!

Minimum Technology Specifications

To ensure the best possible experience in online courses at Western Illinois University you are responsible for having a minimum level of computer skills and technology access to accomplish the tasks required in your courses. This website provides a listing of minimum technology specifications for computers, internet connectivity, web browsers, hardware, software, and assistive technology.  It also provides a list of minimum technology skills that are needed before beginning online courses.  Course technology specifications and a list of other online student technology resources are provided. 

24/7 Self-Guided Technology Resources

This resource site has been compiled to support WIU students with the primary tools provided and supported by Western Illinois University. It may not include every technology that your instructor might choose to use.  If you do not see a help resource listed here that covers your needs, consider searching tutorials for that resource on Google and YouTube or request additional information from your instructor. 

Western Online System Check

This site provides a system check to ensure that your browers meets the minimum requirements to run Western Online (D2L Brightspace). We recommend that you perform a system check on every computer/device you will use to access Western Online by visiting Brightspace System check on each device. 

Western Online Student Orientation Registration

In order to familiarize yourself with Western Online as you begin using it as part of your courses at Western, follow the simple steps outlined at this link to self-register for the Western Online Student Orientation and complete it in its entirety. Upon completion you will be digitally presented a certificate of completion to print and turn in to your instructor if they ask for one. 

Student Success Online Resources

A large part of being successful is knowing where to find important information. This site lists some of the impactful offices and resources students may find helpful. You can explore resources for fully online students as well as on both the Macomb and Quad Cities campuses by selecting the appropriate tab at the top of the site.

Online Learning Tools Accessibilty Statements and Privacy Policies

This page provides online learners information on accessibility and data privacy policies for online teaching and learning tools used on a regular basis at Western Illinois University.  Note: Instructors using specialized tools are required to provide privacy and accessibility information for those tools on their course syllabi. If you do not see a link to a tool used in one of your courses, contact your instructor for that information.