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Getting Support for Third Party Applications
Support for third party applications is provide externally to WIU. Please see the list below for the most common third party applicaions used by WIU professors. If an appilcation is not listed below please ask your instructor for more information about the application being used.
Respondus
- For Respondus technical support, visit: https://support.respondus.com/hc/en-us
- For Respondus training resources, visit: https://web.respondus.com/he/respondus/resources/
TurnItIn
- For TurnItIn technical support, visit: https://supportcenter.turnitin.com/s/contactsupport
- For TurnItIn training resources, visit:
https://supportcenter.turnitin.com/s/
Cengage
- For Cengage technical support, visit:
https://cengage.force.com/s/login/
McGraw Hill
- For technical issues with McGraw Hill, visit: https://www.mheducation.com/highered/contact.html
- To submit a support case with McGraw Hill, visit: https://mhedu.force.com/CXG/s/ContactUsWebForm
Pearson
- For technical issues with Pearson, visit: https://support.pearson.com/getsupport/s/
PLEASE NOTE:
Please note that many times issues that occur with these tools can easily be resolved by updating your browser, clearing your browser history/cache, or allowing pop-ups and/or cookies. Follow the instructions below to see if you can resolve your issue.
You should do the following items regularly to ensure the best performance in online courses:
- Update your browser regularly. ( Chrome | Firefox )
- Clear browser history (cache) frequently. ( Chrome | Firefox )
- Clear browser cookies. ( Chrome | Firefox )
You should allow cookies and enable pop-up blockers for D2L Brightspace to ensure that all of the tools in D2L can function properly.
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