VPN access and multi-factor authentication (MFA)

Multi-factor authentication (MFA) is required when accessing the University's VPN. 

Accessing the VPN will require that you provide a code in addition to your password when logging in. This code will be sent to you via a mobile app. This security feature will make it much more difficult for attackers to access our network since doing so will require both something you know (your password) and something you have (such as your phone).

MFA Options

There are several options for employees to use as their alternative factor for logging in to the VPN from off-campus:

  • A number generated by a smartphone authenticator app such as Microsoft Authenticator, Google Authenticator, or Authy. (Search your respective app store for these apps.)
  • A number sent via text message to a cell-phone
  • Responding to a voice telephone call made to a phone number
  • Use of a physical security key (for those employees without access to a smartphone, cell phone or telephone).  For more information on how to obtain a physical key, please email support@wiu.edu. Please allow five business days for a physical security key to be provisioned for you.

It is strongly recommended that you add multiple alternative factors (for example: a number genreated by a smartphone authenticator app AND a voice telephone call to a personal number) in case you lose access to one of your options.

Setting Up Your MFA Options

To configure your MFA preferences, visit  https://mysignins.microsoft.com/security-info/ and log in with your WIU email address and ECom password

Got a New Phone?

As mentioned above, it is strongly recommended that you add multiple alternative factors in case you lose access to one of your options.

If you only use your smartphone as your second factor, and you get a new phone, please delete your old phone first by visiting https://mysignins.microsoft.com/security-info/.  Then you will be able to register your new phone properly.  If this is not possible, your old device will need to be manually unauthorized by our Support Center before you can register your new device.  Please call us at (309) 298-TECH if this is the case.

How Do I Report Problems or Concerns?

If you experience any issues utilzing MFA, we need to hear from you!  Please email us at support@wiu.edu or call (309) 298-TECH to report your problems or request assistance.