University Technology was made aware that the network link between the Macomb and QC campuses is down. The issue is with our service provider and a service technician has been dispatched but we currently do not have an ETA on their arrival. Because of this some resources may be unavailable to the QC campus community. Please contact the uTech Support Center if you have any questions.

• Date/Time: March 19th, 2025 6:15am
• Impact: QC Campus

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

uTech has become aware of issues the clientless VPN at vpn.wiu.edu when trying to access STARS and WIUP. Technicians are investigating. We do not currently have an estimated time to resolution.

• Date/Time: March 12 - 12:00 pm
• Impact: Users attempting to go to STARS and WIUP through the web based clientless VPN get a blank screen instead.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jr-calhoun@wiu.edu.

uTech has become aware of issues with the network in Simpkins Hall. Technicians are aware and have a plan in place to resolve these issues. We estimate that issues will be resolved early this afternoon.

• Date/Time: March 11 7:00am
• Impact: Users In Simpkins Hall will notice network connectivity issues

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact is-szechowycz@wiu.edu.

The Quad Cities campus is currently experiencing an intermittent network outage. Access to the internet, network-based systems, and services may not be available. Technicians are aware and are troubleshooting.

• Date/Time: February 27th, 7:00 a.m.
• Impact: users may be unable to connect to internet or network connected services

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

McDonough Telephone has informed us that there are issues with campus phones making outgoing calls to Verizon numbers. This is believed to be due to a fiber cut in the St. Louis area. We have no estimated time to restoration at this time, but it appears that the location of the damage has been located and repair crews are on site.

• Date/Time: Feb. 16, 6:45pm
• Impact: Users may be unable to place outgoing phone calls to Verizon or related phone numbers

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

University Technology is aware of an issue with wireless network WIU-Open. We are actively looking into the issue and will update with more information when available.

• Date/Time: January 31, 2025 8:00am
• Impact: Both WIU campuses.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.