University Technology

Status Dashboard

Updates on unexpected interruptions or outages will be posted below. Note that STARS and WIUP are offline for maintenance every night from midnight to 3:00 a.m, and some Sundays between 7:00 p.m. and 9:00 p.m. Other systems may be offline between 9:00 p.m. Friday and 6:00 a.m. Saturday for scheduled server maintenance. Routine maintenance outside of these windows are posted to our Facebook and Twitter feeds.

Current Status

There are no alerts on unexpected outages for today. Read above if experiencing an issue as it may be planned maintenance.

Recent Incidents/Notifications

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Wednesday, November 20, 2024

Disruption Resolution - Clientless VPN services restored (2:59pm)

The issues affecting the clientless VPN have been resolved.

  • Date/Time: November 20, 2:50pm
  • Impact: Users can utilize the clientless VPN at vpn.wiu.edu to access websites as expected.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Notice - Clientless VPN outage (12:16pm)

We’re aware of an issue preventing clientless VPN connections to websites. Please use the GlobalProtect VPN client (available at wiu.edu/vpn) until the issue is resolved. We apologize for the inconvenience and are working to fix this as quickly as possible.

  • Date/Time: November 20th, 12:00 noon
  • Impact: Users attempting to access websites using the clientless VPN will receive a 404 error

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Tuesday, October 29, 2024

Disruption Resolution - WIU-QC power restored (12:48pm)

Power at the Quad Cities campus has been restored, and all systems should be back online. If you notice any lingering issues that you believe may be related to today's power outage, please contact us via a method listed at wiu.edu/supportcenter

  • Date/Time: Oct 29, ~12:00 pm
  • Impact: Power has been restored; users on the WIU-QC campus should have fully access to all technology systems.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Notice - Power outage impacting Quad Cities campus (11:15am)

We are aware of a power outage currently impacting the WIU-QC campus. This will impact multiple systems and technologies on campus until power is restored.

  • Date/Time: Oct. 29, 11am
  • Impact: Individuals on the WIU-QC campus are currently without power and may be unable to access systems not powered by emergency generators.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Friday, October 18, 2024

Disruption Resolution - WIU-QC network issues resolved (5:23pm)

The issues impacting betwork connectivity at the Quad Cities campus have been resolved. If you notice any lingering issues, please contact us at support@wiu.edu

  • Date/Time: Oct.18, 5:15pm
  • Impact: Network connectivity issues have been resolved

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Notice - Intermittent network connectivity at Quad Cities campus (3:55pm)

We are receiving reports of intermittent network connectivity at Quad Cities campus impacting internet, server and phone systems. Technicians are investigating.

  • Date/Time: October 18, approx. 3:30pm
  • Impact: Users on the QC campus may experience issues using network resources or telephones.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Tuesday, September 24, 2024

Disruption Resolution - Restoration of Inbound Cellular Network Calls (11:54am)

The issue affecting incoming phone calls to the Macomb campus from cellular networks has been resolved. If you experience any lingering problems, please reach out to support@wiu.edu.

  • Date/Time: Sept. 24, 11:45am
  • Impact: Incoming phone calls to the Macomb campus should be working as expected

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Notice - Issues with incoming phone calls from cellular providers (9:29am)

We have reports of users not being able to call the Macomb campus from cell phones. So far we have had issues from US Cellular, AT&T and Verizon. Our telephone service provider has been notified and is troubleshooting.

  • Date/Time: Sept. 24, 8am
  • Impact: Macomb campus phone numbers may be unable to receive incoming phone calls from cellular providers

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Friday, September 06, 2024

Disruption Resolution - Campus phone systems restored (11:47am)

The issues impacting incoming and outgoing calls to campus phone systems have been resolved. If you notice any lingering issues, please bring them to our attention by emailing support@wiu.edu.

  • Date/Time: Resolved Sept. 6, 11:35am
  • Impact: Users of campus phone systems should now be able to place/receive phone calls as expected.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Update - Campus phone issues (9:31am)

We are aware that some users may be unable to place outgoing long distance calls. McDonough Telephone and Verizon are continuing to troubleshoot these issues.

  • Date/Time: September 4, 9:36am
  • Impact: Individuals calling campus from certain cell phone carriers may receive a "call cannot be completed" message; additionally, some users may be unable to place outgoing long distance calls from campus phones.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Wednesday, September 04, 2024

Disruption Notice - Issue with phones calls to campus (2:13pm)

We are aware that some cell phone carriers are having issues placing/receiving calls from campus phone systems. We are aware and have notified McDonough Telephone who is investigating.

  • Date/Time: September 4, 9:36am
  • Impact: Individuals calling campus from certain cell phone carriers may receive a "call cannot be completed" message.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Thursday, August 08, 2024

Disruption Update - Update on ongoing QWS3270 issues (9:18am)

We are experiencing intermittent issues with the QWS3270 application on Windows devices this week. At times, some users have been unable to launch the application due to a licensing error. We have contacted the software vendor, who is actively troubleshooting the issue.

Additionally, the vendor has recommended updating the QWS3270 software on all campus desktops. This update will be deployed this afternoon behind the scenes and should not cause any interruptions.

Thank you for your continued patience.

  • Date/Time: Intermittent since Monday, August 5
  • Impact: Users launching the QWS3270 application on Windows workstations

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Monday, August 05, 2024

Disruption Resolution - Network connectivity issues resolved (12:49pm)

The problem causing inconsistent network connectivity/slowness has been resolved. Printers were *not* impacted by this particular issue. If you notice any linger issues, please bring them to our attention by emailing support@wiu.edu

  • Date/Time: August 5, 12:10pm
  • Impact: Intermittent network slowness should now be resolved

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Notice - Inconsistent network connectivity/slowness (10:25am)

We are currently experiencing connectivity issues related to network maintenance performed on Friday evening. You may notice inconsistent connectivity or extreme slowness accessing network-based resources (including printers). Technicians are analyzing the situation and working on a solution.

  • Date/Time: August 5, 10:15am
  • Impact: Users may notice extreme slowness when attempting to access network-based resources such as servers or printers.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

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Have a Problem to Report?

Please contact the uTech Support Center via a method listed here.