University Technology

Status Dashboard

Updates on unexpected interruptions or outages will be posted below. Note that STARS and WIUP are offline for maintenance every night from midnight to 3:00 a.m, and some Sundays between 7:00 p.m. and 9:00 p.m. Other systems may be offline between 9:00 p.m. Friday and 6:00 a.m. Saturday for scheduled server maintenance. Routine maintenance outside of these windows are posted to our Facebook and Twitter feeds.

Current Status

There are no alerts on unexpected outages for today. Read above if experiencing an issue as it may be planned maintenance.

Recent Incidents/Notifications

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Friday, June 14, 2024

Disruption Resolution - Network Drives (11:04am)

The problem establishing connections to Network drives (specifically SAMBA Shares) has been resolved.

  • Date/Time: 6/14/24 - 11AM
  • Impact: Users who had trouble connecting to Network Drives.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact is-szechowycz@wiu.edu.

Disruption Notice - Network Drives (9:10am)

There is currently a problem establishing connections to Network drives (specifically SAMBA Shares)

  • Date/Time: 6/14/24 - 9AM
  • Impact: Users will have trouble connecting to Network Drives.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact is-szechowycz@wiu.edu.

Tuesday, May 21, 2024

Disruption Resolution - Issue affecting outgoing phone calls to Verizon numbers resolved (6:11pm)

Campus phones should now be able to place outgoing calls to Verizon numbers. Thank you for your patience today.

  • Date/Time: May 21, 6:10pm
  • Impact: Users of campus telephones should now be able to successfully place outgoing phone calls to Verizon phone numbers.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Notice - Outgoing telephone calls to Verizon numbers (10:29am)

McDonough Telephone has informed us that there are issues with campus phones making outgoing calls to Verizon numbers. Frontier and MDTC are working on the problem, but there's no estimated time for resolution yet.

  • Date/Time: May 21, 10:02 am
  • Impact: Users of WIU-campus telephones will be unable to place outgoing calls to Verizon numbers. Incoming calls are not affected.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Friday, May 10, 2024

Disruption Resolution - Network Issues (2:28pm)

The network issues on the North side of campus have been resolved.

  • Date/Time: May 10th 2:15pm
  • Impact: Western hall and DPS

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact is-szechowycz@wiu.edu.

Disruption Notice - Network issue (North end of Campus) (1:47pm)

We are currently experiencing network issues on the north side of campus (currently DPS and Western Hall). We are working to resolve this problem as quickly as possible.

  • Date/Time: May 10th - 1:45PM
  • Impact: Users on the North side of campus may experience network outage.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact is-szechowycz@wiu.edu.

Sunday, April 21, 2024

Disruption Resolution - Western Online enrollment issue resolved (10:45am)

The issue impacting course enrollments in Western Online has been resolved. Students and faculty should now have access to all of their course information as expected. If any lingering issues are noticed, please send details to support@wiu.edu. Thank you for your patience this morning.

  • Date/Time: April 21, 10:43am
  • Impact: Students and faculty should now have access to all appropriate courses in the Western Online

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Notice - Issue affecting Western Online course enrollments (9:26am)

We are aware of an issue currently impacting enrollments in Western Online. Students and faculty may notice that they can no longer see their appropriate courses. Our technicians are aware and we are troubleshooting with the vendor.

  • Date/Time: April 21, 6:00am
  • Impact: Students and faculty may not be able to see their courses in the Western Online platform

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Tuesday, February 13, 2024

Disruption Resolution - Phone systems restored (9:03am)

Outgoing phone calls should now be working as expected. If you continue to experience any issues, please reach out to us via a method listed at wiu.edu/supportcenter

  • Date/Time: Feb. 12, 11:30pm
  • Impact: Outgoing phone calls placed on WIU campus should now work as expected.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Monday, February 12, 2024

Disruption Notice - Outgoing telephone call issues (1:51pm)

We have been notified by McDonough Telephone that they are experiencing some issues with campus phones making outgoing calls. Frontier and MDTC are working on the issue but no ETA on when it will be fixed has been provided.

  • Date/Time: Feb. 12 approx. 10am
  • Impact: Users on WIU may be experiencing problems placing outgoing calls

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Sunday, February 04, 2024

Disruption Resolution - Database systems restored (8:00am)

The hardware issues affecting database/website performance have been fixed. For any lingering issues, please contact us at wiu.edu/supportcenter. Thank you for your patience.

  • Date/Time: Resolved Feb. 4 at 8:00 am
  • Impact: Websites that depend on database access should now be accessible per normal

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Friday, February 02, 2024

Disruption Notice - Web database interruption (12:59pm)

We are currently experiencing a hardware-related issue that is impacting the mySQL database that supports multiple websites and web applications. Our technicians are working on the issue as we speak.

  • Date/Time: Feb. 2, 11:20am
  • Impact: Individuals may notice some WIU web pages being slow to load or timing out.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

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Have a Problem to Report?

Please contact the uTech Support Center via a method listed here.