Please note that you are currently viewing a previous academic year's Undergraduate Catalog. As such, the information on this page is not accurate for the current term. View the current (2024-2025) Undergraduate Catalog by clicking here.
Comments and Complaints
All student complaints should first be addressed at the local level (the level at which the complaint arises). If it cannot be resolved at the local level, the complainant should express his/her complaint to the head of the academic department or administrative unit after referring to the University Organizational Chart or the University Directory to determine the appropriate contact. If the complaint is not resolved at this level, the following individual(s) should be contacted:
| Complaint Type | Contact Information | Telephone | Fax | |
|---|---|---|---|---|
| Discrimination | Ms. Stephanie Kinkaid Director Equal Opportunity and Access Sherman Hall 312 |
(309) 298-1977 | (309) 298-3455 | eoa-office@wiu.edu |
| Ethics | Ms. Elizabeth Duvall Ethics Officer/General Counsel Attorney Sherman Hall 208 |
(309) 298-3070 | (309) 298-3080 | EL-Duvall@wiu.edu |
| Police Conduct | Mr. Derek Watts Interim Director Office of Public Safety Mowbray Hall |
(309) 298-1949 | (309) 298-2884 | DJ-Watts@wiu.edu |
| Student Services-Macomb | Mr. John W. Smith Interim Vice President, Student Services Sherman Hall 321 |
(309) 298-1814 | (309) 298-2558 | JW-Smith@wiu.edu |
| All Other-Macomb | Dr. Martin Abraham Provost and Academic Vice President Sherman Hall 211 |
(309) 298-1066 | (309) 298-2021 | provost@wiu.edu |
| Quad Cities | Dr. Kristi Mindrup Interim Administrator in Charge, WIU-Quad Cities 3420 Quad Cities Complex |
(309) 762-9481 | (309) 764-7172 | KS-Mindrup@wiu.edu |
State of Illinois:
The Illinois Board of Higher Education (IBHE) maintains the master plan which guides development of the state’s system of public and private colleges and universities, and it maintains an online complaint system for registering institutional complaints at complaints.ibhe.org/. This website includes step-by-step instructions and key information regarding the complaint process.
State of Iowa:
Western Illinois University is certified by the State of Iowa to provide educational certificates and degree programs in Museum Studies and distance education in Iowa. In serving students from Iowa,the Iowa College Student Aid Commission maintains a system (form available at https://www.iowacollegeaid.gov/StudentComplaintForm) to document concerns, questions, and complaints related to post-secondary educational institutions.
Out-of-State Distance Learning Students:
Students enrolled in distance learning classes who live outside Illinois are protected by the State Authorization and Reciprocity Act (SARA) consumer protection provisions. These provisions require the investigation and resolution of allegations of dishonest or fraudulent activity, including the provision of false or misleading information. The SARA Student Complaints process and directions are available at https://www.nc-sara.org/student-complaints-process.
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