Administrative Procedures Handbook

University Technology (UTech)

Support Center: 309/298-8324 (298-TECH) 
Fax: 309/298-2880
E-Mail: support@wiu.edu 
Web: www.wiu.edu/university_technology/ 

Remote Access Policy

A remote user shall use either dial-in or virtual private networking (VPN). VPN uses a secure tunnel through the local ISP connection to the University network. 

General requirements:
  • Vice President or higher approval is required to download sensitive data to remote computers. Furthermore, it is prohibited to download sensitive data such a credit card data to a remote computer or media. This also includes but is not limited to printing, faxing, cut-and-paste, etc.
  • Users with administrative rights to servers, network/telecom infrastructure equipment or applications must use a University approved multi-factor authentication solutions (such as tokens, certificates) when connecting remotely.
  • Connecting computers should be properly patched and running current antivirus and anti-malware.
  • Remote access for vendors must only be allowed during a maintenance window and with proper and approved change control. It is highly recommended that there be WIU oversight of the session.
VPN Requirements
  • All data transmitted must be encrypted.
  • Split-tunneling or accessing the Internet through your local Internet Service Provider while connected to WIU is prohibited.

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Computer Repair

Computer repair of university-owned equipment may be handled on-site by University Technology technicians or completed in the hardware repair center, depending on the nature of the repair. In either case, an electronic service request form is used to track the progress of the repair. Departments and offices are charged for any equipment parts which are necessary to complete the repair. To initiate a service request contact the University Technology Support Center.

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Connecting to the Local Area Network (LAN)

Requests for connections to the Western Illinois University Local Area Network (LAN) must be initiated by submitting a ticket to uTech at support@wiu.edu. Prior approval by University Technology must be obtained before attaching any device to the LAN.

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Hardware and Software Problems

Hardware and software problems should be reported to the University Technology Support Center. Problems which cannot be solved within the duration of the call will be entered into a  service request system. The request for service will be tracked by a unique number assigned to that request. Please ask for this number as it is the work request identification number.

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Scheduling of Computer Labs

Questions about the scheduling of computer labs should be directed to University Technology Digital Spaces by emailing support@wiu.edu.

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Listings and Downloads

Administrative Information Management Systems (AIMS) provides the University community with listings or downloads of selected, non-sensitive data for University-related purposes only.

The user must secure permission in advance and be willing to explain the purpose of the mailing, provide samples of the copy to be mailed, and provide a list of potential addresses.

Further specifications and guidelines regarding other custom forms can be obtained from AIMS .

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Mass E-mail and SMS Messaging

AIMS has the capability to send mass e-mailings or SMS messages for qualified university departments and organizations. Requests may be initiated by completing the WIU Campus Email Announcements request. All requests must be approved by a vice president.  Details can be located on the AIMS website here.

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Last reviewed: July 18, 2024

University Technology 
Stipes Hall 126
Phone: (309) 298-TECH
E-Mail:  G-Kain@wiu.edu