Help

Online Zimbra Learning Animations - now playing

Logon to zimbra (http://zimbra.wiu.edu/) - be sure to bookmark it!!

Zimbra Learning Resources

A variety of Zimbra Training Resources which provide self-paced learning as well as offering Zimbra Tips to maximize your Zimbra experience.

Animations are available that overview the Zimbra Collaboration Suite, as well as provide a more detailed look at the Mail, Calendar, Address Book, and Options features of Zimbra.
A Users Guide is also available. This is similar to the online Help available from within Zimbra.
PDF versions of a Quick Reference guide and a list of Keyboard Shortcuts are also provided.

Help - Frequently Asked Questions

A growing list of FAQs is designed to help answer most of your Zimbra questions. Not only are the FAQs searchable, but if you don't find what you are looking for, your search will automatically be added to the list for future FAQ updates. And be sure to take advantage of the opportunity to rate how well your questions have been answered.

PDA, Smart Phone, and Blackberry support

In general, PDAs and Smart Phones are supported if they have WiFi or Broadband access and support Microsoft Exchange. This includes the iPhone, iPod Touch, and Windows Mobile devices. However, users are responsible for wireless communication charges billed by their provider. Note: if you change your ECom password, remember to immediately update your password on your mobile devices.

Palm PDA (with VersaMail 3.1 or greater)
- Directions for VersaMail setup
SmartPhones (with Windows Mobile 5.0 or greater)
- Directions for Windows Mobile setup
- How to change your Windows Mobile password
iPod Touch & iPhones (with OS 2.0 or greater)
- Directions for iTouch/iPhone setup
- How to change your iTouch/iPhone password

Help Desk

If you can't find the answer to your question here, all Zimbra related questions should be directed to the University Technology Support Center which has people trained in Zimbra to help you. Call the Help Desk at 298- 2704 or send an email to support@wiu.edu.

Termination of ECom Accounts

ECom accounts are only guaranteed to be available for one semester after graduating or otherwise leaving the University. When ECom accounts are purged, files saved on your University network drives, personal webpages, and Zimbra e-mail accounts will be deleted.

Zimbra Collaboration Suite