Top Navigation

STARS LogoReturn to STARS Launch Page

Frequently Asked Questions

  1. What is my WIU ID Number?
  2. What is my Password?
  3. What is Parent and Guest access to STARS?
  4. What should I do if I am "locked" from STARS?
    What should I do if my account has been "disabled" due to inactivity?
    What should I do if I have an "expired" password?
  5. What should I do if I am not able to launch STARS?
  6. Where are my Back, Forward, and Print buttons?
  7. Who should I contact if I need further assistance?

Answers

1. What is my WIU ID Number?

  • Students:Your WIU ID Number is assigned and mailed to you upon acceptance to the University. Your WIU ID Number is printed on your temporary ID card. If you are a new freshman or transfer, your WIU ID Number is included in your acceptance letter. For more information, contact the Office of the Registrar at 309-298-1891.
  • Parents and Guests: Your Guest WIU ID Number is assigned by your student. Contact your student directly.
  • Alumni (graduates of WIU): Direct questions to the Alumni Association at 309-298-1914.
  • Faculty and Staff: Direct questions to the Payroll Office at 309-298-1867.

2. What is my Password?

  • Students: Your initial password is assigned and instructions are mailed to you upon acceptance to the University. Instructions for your initial password are printed on your temporary ID card. If you are a new freshman or transfer, instructions for your initial password are included in your acceptance letter. Questions may be directed to 309-298-STAR(7827).
  • Parents and Guests: Your Guest Password is assigned by your student. Contact your student directly.
  • Alumni (graduates of WIU): Direct questions to the Alumni Association at 309-298-1914.
  • Faculty and Staff: Direct questions to the Payroll Office at 309-298-1867.

3. What is Parent and Guest access to STARS?

Students may allow parents and other guests to view their records by creating a STARS account for each individual (up to a maximum of 5 accounts). To create and manage accounts, the student must Launch STARS, login, and select Parent and Guest Account Management from the menu. The student is responsible for managing the account and for communicating account information, including the Guest WIU ID Number and Password, to each guest. The guest must use Parent & Guest STARS to login and access their student's records.


4. What should I do if I am "locked" from STARS?
What should I do if my account has been "disabled" due to inactivity?
What should I do if I have an "expired" password?

  • Students: Call 309-298-STAR(7827) or if on campus, you may bring a picture ID to one of the following offices: Office of the Registrar (Sherman Hall 110), University Technology Support Center (Stipes Hall 126), Student Assistance Center (University Union), or the WIU-Quad Cities campus (Moline). Regular University office hours are 8 am - noon and 1 pm - 4:30 pm, Monday through Friday.
  • Parents and Guests: Contact your student directly for assistance.
  • Alumni (graduates of WIU): Direct questions to the Alumni Association at 309-298-1914.
  • Faculty and Staff: Direct questions to the Payroll Office at 309-298-1867.

Important note to Students/Alumni/Employees: If you are unable to answer your personal identification question correctly, you must request assistance by contacting the appropriate office listed above. After your account has been unlocked or reset, you should login to STARS and review or change your questions and answers from the Personal Identification Update screen.


5. What should I do if I am not able to launch STARS?

If you are attempting to access STARS from a place of business, this problem usually indicates that your site has firewall software installed that blocks access to the STARS site. Contact your Network Administrator and request access to our site at https://mvs.wiu.edu ports 3000 and 4433 or IP Address 143.43.193.26 ports 3000 and 4433.

You may also want to check to see if your computer has any pop-up blockers installed. Some pop-up blockers will prevent STARS from launching. If you do have pop-up blockers installed, you need to either disable them or modify them to allow pop-ups from mvs.wiu.edu. We have compiled the instructions for several pop-up blockers on our Allowing Pop-ups for STARS page.

Occasionally system maintenance is required. View the System Shutdown Schedule for dates and times.


6. Where are my Back, Forward, and Print buttons?

Security is the main reason that STARS launches in a separate window without the normal navigation buttons. It is very important to us to make sure that the information you view while logged into STARS is accurate at all times. When a back button is used, you may view a page that has since been changed by you or, for some information, some other department on campus. For this reason, we have tried to make the only avenue for retrieving the information on the screen an action you initiate by pressing one of the buttons we have provided. This insures that you see the most current data while using STARS.

Similar reasoning is behind the removal of the Print button. We have tried to anticipate the most common needs for printing and provided our own print preview buttons on those pages. If any page were printed, it may show incomplete information or information that is in error. An example would be printing on the registration page. If you could print the page at any time, a schedule could be printed while errors still remained on the page. The print preview button we provide only shows up when all errors are corrected and the schedule is valid.

Although the absence of these buttons may be frustrating at times, please understand that it is our goal to make sure you can always depend on the information you find while using STARS.


7. Who should I contact if I need further assistance?

Student Assistance and Parent Service Center 309-298-STAR (7827)
Office of the Registrar 309-298-1891
Alumni Association 309-298-1914
Payroll Office 309-298-1867
University Technology Support 309-298-2704
Administrative Information Management Systems 309-298-1944

Regular University office hours are 8 am - noon and 1 pm - 4:30 pm, Monday through Friday.

Hours of Availability

STARS is available:
3 AM - Midnight (CST)
7 Days a Week

STARS Help