Medical Insurance Assistant Manager
Student Insurance Administration
"You only live once, but if you do it right, once is enough." - Mae West
Robin works as a Medical Insurance Assistant Manager, in the Student Health Insurance Administration Office. She began her career at WIU in January 1986 as a Secretary III in the Financial Aid Office. She has progressively promoted into her current position. Robin's current responsibilities include the management of the health insurance program for WIU students. She helps maintain health insurance coverage so students can be more concerned with their coursework rather than health care. When asked what she likes most about her job, Robin responded, "I love working in education! It's like getting a clean slate each year in the fall—new students, new opportunities to serve, the whole back-to-school time is very exciting! I love the rush and adventure of each new semester!" Robin's advice for prospective employees? "It's a great place to work…I tell everyone that! Students provide the reason for our jobs, so respecting our students is so important. Students must remain at the top of our WIU pyramid." One of her most memorable moments during her career, was the day that the Financial Aid Advisor, Bill Brick passed away in her office. Robin administered CPR, but later learned that he had died immediately, and that the CPR would not have helped, in this instance. "I remember it so well; it was a sad time for the office, and the university."
Robin shared, "Mini conferences and trainings on phone etiquette that HR offered, was a huge help to me in the early years of my career. Networking to others on campus is so important. I talk with so many students and parents, the interaction with those in other departments is so important. These are things that have helped me in my job." Robin's favorite thing to do at WIU is to drive through the campus at night. "We have a beautiful campus…the lights at night make it even more beautiful!" When you don't find Robin helping students at Beu, you will find her spending any moment she can with her son, Mitch who is currently serving as a Corporal in the United States Marine Corp, stationed currently at Camp Pendelton, California. If she can't be with him, you can bet she will be talking about him and his fellow Marines! (Thank you, Mitch for your service!)
HR salutes Robin Wilt as one of our many committed Civil Service employees at WIU!