Frequently Asked Questions
How do I contact Billing and Receivables?
You may email questions to firstname.lastname@example.org or call 309-298-1831.
When will I receive my bill?
Our office sends bills monthly. Actively enrolled students will receive their billing statement via STARS. Notification will be sent to the student at their WIU e-mail address when each bill is produced and ready to view on STARS. The e-mail will include the account balance and due date. Detail must be viewed on STARS.
How do I know what address the Registar's Office has on file for me?
You can access all addresses WIU has on file through STARS on the WEB.
How do I establish an additional billing email?
Students may establish additional email addresses on STARS by selecting B/R Additional Email. These email addresses will receive the student's billing information and any additional notification emails from Billing and Recievables.
How can I obtain my account balance?
Students can automatically access account balances by selecting B/R Account Detail on STARS. The information is also available during regular business hours by calling 309-298-1831.
I have a credit balance on my account. Can I get a refund?
Send an email to email@example.com or call 298-1831 to request a refund. The email must include your name and student ID# when asking for the credit to be refunded. If the credit can be released, a refund will be processed. Refunds will be deposited to the bank account designated by the student on STARS Direct Deposit Authorization.
Can I have my refund direct deposited?
Students may have their refunds directly deposited by completing the WIU Payments/Refunds section on the Direct Deposit Authorization screen located on STARS.
Why is a check disbursement charged to my account?
When we issue students a refund, we must reflect a charge to represent the refund.
Why do I still owe when I received a refund?
Federal regulations state that we can only apply Title IV awards (Pell, Perkins, SEOG, Stafford Loan) to tuition, fees, room and board - not miscellaneous charges.
Where can I pay my bill?
Can I charge my books to my student account?
No. Students are not allowed to charge books to their account. The University Bookstore accepts cash, checks, Discover, VISA and MasterCard.
I have my own health insurance. Why am I charged for health insurance on my student bill?
All students enrolled for 9 or more hours Spring and Fall or 6 or more hours for Summer are assessed health insurance. You may request that health insurance be waived by submitting a waiver form to the Student Health Insurance Office. The waiver form is available on the Student Health Insurance website. The Student Health Insurance Office can be reached at 309-298-1882 or email Student Health Insurance. This form must be approved and on file in the Student Health Insurance Office by the 10th day of Fall and Spring Semesters and the 6th day of Summer Semester.
Do I have to pre-pay tuition and fees?
We do not require prepayment of your semester charges with the exception of enrollment deposit. Fall semester charges are due August 28th, spring semester charges are due January 28th, and summer semester charges are due June 28th. After the due date a finance charge of 1% of the account balance is added each month, and the student will have a financial encumbrance preventing registration for future semester and release of transcripts.
I did not receive a bill email notification. Do I have to pay the finance charges?
Yes. Failure to view a bill is not a valid reason to void finance charges or payment of the account. It is the student's responsibility to notify the appropriate office of address or e-mail corrections.
How much will my tuition and fees be?
My financial aid is not showing on my account. What should I do?
Contact the Financial Aid Office at 309-298-2446 or email Financial_Aid@wiu.edu.
I withdrew from class, but did not receive a credit on my bill. Why?
Students enrolled in any combination of sessions, either on-campus and/or extension, must drop from the desired class within that session's 100% refund/credit period to avoid assessment of tuition and mandatory fee charges. Students will be assessed full tuition and fees in accordance with the University's tuition and fee schedule for classes dropped after the 100% refund/credit period.
How do I totally withdraw from the University?
What is the University Credit/Refund policy?
Can I use next semester's financial aid to pay for this semester's charges?
No. Financial Aid Title IV Funds may only be used for the semester's allowable charges in which the Financial Aid funds are disbursed. You must clear your encumbrance with personal resources.
What are University fees and why do I have to pay them?
University fees are mandatory fees charged per-hour to students taking classes at WIU. You can find a description of Macomb and Quad Cities fees here.
Billing and Receivables
1 University Circle
Sherman Hall 106
Macomb IL 61455
Hours: M-F 8:00 AM - 4:30 PM
Phone: (309) 298-1831
Fax: (309) 298-2032