University Technology

Status Dashboard

Updates on unexpected interruptions or outages will be posted below. Note that STARS and WIUP are offline for maintenance every night from midnight to 3:00 a.m, and some Sundays between 7:00 p.m. and 9:00 p.m. Other systems may be offline between 9:00 p.m. Friday and 6:00 a.m. Saturday for scheduled server maintenance. Routine maintenance outside of these windows are posted to our Facebook and Twitter feeds.

Current Status

There are no alerts on unexpected outages for today. Read above if experiencing an issue as it may be planned maintenance.

Recent Incidents/Notifications

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Tuesday, February 13, 2024

Disruption Resolution - Phone systems restored (9:03am)

Outgoing phone calls should now be working as expected. If you continue to experience any issues, please reach out to us via a method listed at wiu.edu/supportcenter

  • Date/Time: Feb. 12, 11:30pm
  • Impact: Outgoing phone calls placed on WIU campus should now work as expected.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Monday, February 12, 2024

Disruption Notice - Outgoing telephone call issues (1:51pm)

We have been notified by McDonough Telephone that they are experiencing some issues with campus phones making outgoing calls. Frontier and MDTC are working on the issue but no ETA on when it will be fixed has been provided.

  • Date/Time: Feb. 12 approx. 10am
  • Impact: Users on WIU may be experiencing problems placing outgoing calls

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Sunday, February 04, 2024

Disruption Resolution - Database systems restored (8:00am)

The hardware issues affecting database/website performance have been fixed. For any lingering issues, please contact us at wiu.edu/supportcenter. Thank you for your patience.

  • Date/Time: Resolved Feb. 4 at 8:00 am
  • Impact: Websites that depend on database access should now be accessible per normal

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Friday, February 02, 2024

Disruption Notice - Web database interruption (12:59pm)

We are currently experiencing a hardware-related issue that is impacting the mySQL database that supports multiple websites and web applications. Our technicians are working on the issue as we speak.

  • Date/Time: Feb. 2, 11:20am
  • Impact: Individuals may notice some WIU web pages being slow to load or timing out.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Friday, January 19, 2024

Disruption Resolution - Single Sign On Issues (7:54am)

Issues related to authentication should be resolved. If you are still experiencing problems, please reach out to the uTech Support Center.

  • Date/Time: January 19, 2024 7:00am
  • Impact: Single Sign On Authentication

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Disruption Notice - Single Sign On Issues (7:05am)

uTech is aware of issue affecting WIU's Single Sign On and are working to resolve the issue.

  • Date/Time: January 19, 2024 7:00am
  • Impact: Authenticating to resources requiring Single Sign On

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Tuesday, November 14, 2023

Disruption Resolution - Malpass Library network restored (8:33am)

The issue affecting the network in the Malpass Library has been resolved.

  • Date/Time: Nov. 14, 8:30am
  • Impact: Users in the Malpass Library should now be able to access all network and internet resources as normal.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Notice - Malpass Library network outage (8:06am)

A network interruption is affecting the Malpass Library on the Macomb campus. Technicians are on site working on the issue.

  • Date/Time: Nov. 14, 7:30am
  • Impact: Users at the Malpass Library may be experiencing an inability connecting to network and internet resources.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Monday, November 13, 2023

Disruption Resolution - network outage resolved (3:36pm)

The network outage impacting the Macomb campus has been resolved. If you continue to experience issues after rebooting your computer, please contact us via a method listed at wiu.edu/supportcenter/

  • Date/Time: Nov. 13, 2:25pm
  • Impact: Macomb campus users on the wired network can now access all internet and network resources

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Notice - Network outage impacting areas of Macomb campus (2:52pm)

We are aware that certain areas of the Macomb campus may be experiencing an outage affected the wired network. Our technicians are investigating.

  • Date/Time: November 13, 2:47pm
  • Impact: Users on the Macomb campus using a wired network connection may be unable to reach the internet or network resources.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Monday, November 06, 2023

Disruption Resolution - Currens Wired and Wireless Network Down (upper floors) (11:42am)

Currens Hall 3rd, 4th and 5th floors network outages have been restored.

  • Date/Time: 11:40
  • Impact: End users should now be able to connect to the network.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact is-szechowycz@wiu.edu.

Disruption Notice - Currens Wired and Wireless Network Down (upper floors) (11:24am)

Currens Hall 3rd, 4th and 5th floors all are experiencing network outages - This problem is currently being worked on and expect the problem to be resolved in the near future.

  • Date/Time: November 6 - 10:45AM
  • Impact: Currens Hall upper floors. End users will not be able to connect to the network wired or wirelessly

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact is-szechowycz@wiu.edu.

View older notifications on our Google Group by logging in with your ECom username/password.

Have a Problem to Report?

Please contact the uTech Support Center via a method listed here.