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November 8 System Outage Update

November 12, 2012

[Update: 8:40 a.m.]

The Zimbra errors that some users had been experiencing should now be resolved.  Please contact our Support Center at 309-298-2704 if you need further assistance or continue to experience problems.

November 9, 2012

[Update: 4:29 p.m.]

We expect to have systems back to normal over the weekend.  As a reminder, sending and receiving new email is working normally via the web interface at zimbra.wiu.edu.  Our Support Center phone lines (309-298-2704) are open over the weekend (8a-4p Saturday and 8a-11p Sunday) if you have any questions. 

[Update: 10:49 a.m.]

We have identified a database issue primarily impacting mail received prior to October 28. University Technology is working with Zimbra support to resolve the problem. Receiving and sending new mail is not impacted.

[Update: 8:19 a.m.]

We are receiving reports that some users are receiving error messages when attempting to open old emails or use other features of Zimbra.  Our technicians are looking into the situation.

November 8, 2012

 [Update: 4:31 p.m.]

 Zimbra access has been restored for all users. E-mails sent to affected users during the outage will continue arriving over the course of the next few hours. 

If you have any further problems with your Zimbra email or calendar, please contact our Support Center at (309) 298-2704. Phone support is available until 11 p.m. tonight (Thursday) and opens again at 7:30 a.m. Friday. 

Thanks to the University community for your patience.

[Update: 2:47 p.m.]

If you still cannot access your Zimbra account, we expect that service will be restored by late this evening.  Once again, we appreciate your patience and understanding, and apologize for the inconvenience.

 [Update: 9:15 a.m.]

Around 10 p.m. Nov. 7 the University experienced service outages across several network based systems. Technicians restored access to most systems by 4 a.m. Nov. 8.

Many users may continue to experience issues accessing Zimbra email and calendar for several more hours. University Technology staff continues to evaluate the severity of the outage and are working diligently with Zimbra support staff to correct the issue. 

When your access is restored, you may continue to experience issues accessing shared Zimbra folders and calendars until all mailboxes are restored.

We apologize for the inconvenience and appreciate your patience.