University Planning

Criterion 5 - Service Activities

Criterion 5: Emphasizes service and evaluates whether Western Illinois University, as called for by its mission, identifies its constituencies and serves them in ways both value.

Core Component - 5a The University learns from the constituencies it serves and analyzes its capacity to serve their needs and expectations.

Examples of Evidence

  • The organization's commitments are shaped by its mission and its capacity to support those commitments.
  • The organization practices periodic environmental scanning to understand the changing needs of its constituencies and their communities.
  • The organization demonstrates attention to the diversity of the constituencies it serves.
  • The organization's outreach programs respond to identified community needs.
  • In responding to external constituencies, the organization is well-served by programs such as continuing education, outreach, customized training, and extension services.

Core Component - 5b The University has the capacity and the commitment to engage with its identified constituencies and communities.

Examples of Evidence

  • The organization's structures and processes enable effective connections with its communities.
  • The organization's co-curricular activities engage students, staff, administrators, and faculty with external communities.
  • The organization's educational programs connect students with external communities.
  • The organization's resources—physical, financial, and human—support effective programs of engagement and service.
  • Planning processes project ongoing engagement and service.

Core Component - 5c The University demonstrates its responsiveness to those constituencies that depend on it for service.

Examples of Evidence

  • Collaborative ventures exist with other higher learning organizations and education sectors (e.g., K-12 partnerships, articulation arrangements, 2+2 programs).
  • The organization's transfer policies and practices create an environment supportive of the mobility of learners.
  • Community leaders testify to the usefulness of the organization's programs of engagement.
  • The organization's programs of engagement give evidence of building effective bridges among diverse communities.
  • The organization participates in partnerships focused on shared educational, economic, and social goals.
  • The organization's partnerships and contractual arrangements uphold the organization's integrity.

Core Component - 5d Internal and external constituencies value the services the University provides.

Examples of Evidence

  • The organization's evaluation of services involves the constituencies served.
  • Service programs and student, faculty, and staff volunteer activities are well-received by the communities served.
  • The organization's economic and workforce development activities are sought after and valued by civic and business leaders.
  • External constituents participate in the organization's activities and co-curricular programs open to the public.
  • The organization's facilities are available to and used by the community.
  • The organization provides programs to meet the continuing education needs of licensed professionals in its community.

A summary of the core components 5a-5d, institutional strengths, challenges, and next steps is also required.


  • Marcia Carter, Associate Professor, Recreation, Park and Tourism Administration, Co-Chair
  • Chris Merrett, Director, Illinois Institute for Rural Affairs, Co-Chair
  • Tim Van Alstine, Director of Athletics
  • Dana Biernbaum, Assistant Vice President, Administrative Services
  • *Eric Campbell, Director of Undergraduate Admissions
  • Belinda Carr, Director, Gwendolyn Brooks Cultural Center
  • Mick Cumbie, Director of Development, College of Fine Arts and Communication
  • Karolynn Heuer, Director, Student Assistance Center
  • Michael Illovsky, Counselor, University Counseling Center
  • Bill Jorgesen, Director, Executive Studies Center
  • Leslie O'Ryan, Provost's Excellence in Education Community Awareness Award Recipient and Associate Professor, Counselor Education
  • Alan Nemic, District Manager, Sodexo Services
  • Barbara Ribbens, Provost's Excellence in Service Award Recipient and Associate Professor, Management
  • Joe Rives, Vice President, Quad Cities, Planning and Technology
  • *Terry Rodenberg – Director, Center for International Studies
  • David Rohall, Director, Western Survey Research Center
  • Gary Rowe, Director of Development, Western Illinois University-Quad Cities
  • Amy Spelman, Director, Alumni Association
  • John Stierman, Professor, Libraries
  • Peg Stroyer, Dean of the Macomb Campus, Spoon River College
  • Roger Viadero, Director, Institute for Environmental Studies
  • Tammy Werner, Assistant Professor, Sociology and Anthropology
  • Curtis Williams, Assistant Director Admissions, Western Illinois University-Quad Cities
  • Kim Wisslead, Associate Director, Center for the Application of Information Technologies

*former member

    Meeting Schedule

    • 2008
      • October 7 - 1:30pm - QC Rm114 CODEC to SH205
      • November 4 - 1:30pm - QC Rm114 CODEC to SH205
      • December 2 - 1:30pm - QC Rm114 CODEC to SH205
    • 2009
      • February 3 - 1:30pm - QC Rm114 CODEC SH205
      • March 3 - 1:30pm - QC Rm114 CODEC SH 205
      • April 7 - 1:30pm - QC Rm114 CODEC SH 205
      • May 5 - 1:30pm - QC Rm114 CODEC SH 205