UHDS Admin

Complex Director Position Description


The Complex Director is an integral part of University Housing and Dining Services at Western Illinois University. Complex Directors oversee functions of residential complex housing approximately 600-900 students including supervision, community development, administrative, and crisis respons e. The Complex Director collaborates closely with other members of the University Housing and Dining Service team, numerous Student Services departments, and faculty and staff throughout Western Illinois University. 

Essential Functions


  • Direct supervision of 2-3 graduate assistants
  • Indirect supervision of 20-30 undergraduate staff members and full-time Residence Hall Clerk
  • Recruit, hire, train, and evaluate graduate and undergraduate staff members.

Community & Student Development

  • Provide leadership in promoting an atmosphere of inclusion for diverse student body and staff within the complex that supports academic achievement and fosters responsible decision-making.
  • Coordinate community and student development through service learning initiatives, social and educational programming, human issues education, faculty involvement programming, and the development of living learning communities.
  • Provide advice and counsel for individual students, student leaders, and student groups.
  • Educate residents through judicial conferences on the Student Conduct Code and Housing Policies.


  • Coordinate the administrative functions of a residence hall complex, which include: facility management, maintenance, information desk operations, student employment, and payroll budget.

Crisis Response

  • Provide crisis intervention and emergency response by participating in an on-call duty rotation for complex.
  • Ensure effective follow-up and referrals when necessary.

Additional Opportunities Could Include

  • Serve as a chairperson/member to departmental and campus committees.
  • Instruct a credit-bearing training course for Resident Assistants or University 100 Course for first-year students.


Required Skills and Knowledge
  • Master's degree in College Student Personnel / Higher Education or related field plus previous Residence Life experience, or Master's degree in any field and significant residence life experience by the time appointment begins. This is a 12 month live in position.


Preferred Qualifications
  • Demonstrated experience in supervision of staff. 
  • Successful administrative experience. 
  • Demonstrated commitment to community and student development.
  • Experience in on-call crisis response management.

Compensation and Benefits for Complex Director

Salary Range
  • Base salary of $34,000 for 12 months and dining plan avaiable when food service is in operation.

Benefits Include
  • Health Care Insurance coverage options
  • Basic Dental and Optical Insurance
  • Generous Retirement package
  • Fully furnished, one or two bedroom apartment
  • Tuition waiver for employee
  • More info on benefits here
Added Perks to working at WIU
  • Access to guaranteed parking permit ($86.00/year)
  • Access to Campus Recreation Center Membership for $15.00/month
Professional Development Opportunities
  • Assistance with professional staff recruitment conference funding, when available
  • Potentially serve as an instructor for a credited Resident Assistant course
  • Participate in comprehensive in-service training and development programs throughout the year.
  • Serve as Chairperson of a UHDS committee or collateral assignment
  • Advise student organizations
  • Represent UHDS on campus committees and/or collaborations with other departments
  • Enjoy an atmosphere supportive of innovative and self-initiated projects.

Our Department

University Housing & Dining Services is a large organization with a variety of staff to help educate and serve students of Western Illinois University. From our residence life staff with a focus in educational programming, community building and crisis management, to our operational staff specializing in assignments, billing, communications and facilities management, to our dining staff focused on providing quality and nutritious meals for our campus community, a variety of full-time staff come together to make the University Housing & Dining Services team.

The University

Recognized as a "Best Midwestern College" by the Princeton Review and one of 37 public universities ranked a top tier "Best Regional University" by U.S. News & World Report, Western Illinois University (WIU) serves nearly 13,000 students in the heart of the Midwest through its traditional residential campus in Macomb and its metropolitan, non-residential location in Moline, Illinois.

The WIU-Macomb and -Quad Cities campuses are comprised of accomplished faculty, state-of-the-art technology and facilities, and a wide range of academic and extracurricular opportunities. Western is a comprehensive university offering 66 undergraduate and 38 graduate degree programs, including a doctorate in education. With a student-to-faculty ratio of 16:1, the University's 666 full-time faculty members teach 94 percent of all undergraduate and graduate courses, in addition to 10 pre-professional degree programs and 17 certificate programs.

Western offers a broad-based athletics program, sponsoring 20 NCAA Division I intercollegiate varsity sports. Football competes in the NCAA Division I Football Championship Subdivision through the Missouri Valley Football Conference; all other varsity sports compete at the Division I level through The Summit League. WIU is the cultural center of the region. University Libraries house an extensive collection and offer online database access to thousands of academic periodic journals and publications.

WIU-Macomb, IL (Student Population: 10,423): A traditional, residential four-year campus with select graduate programs, WIU-Macomb is located in the heart of west central Illinois in Macomb (population 20,000). Macomb is an Amtrak city with twice-daily service to Chicago. Macomb is located approximately 75 miles from the Quad Cities International Airport (Moline, IL) and 70 miles from the Greater Peoria Regional Airport (Peoria, IL).

WIU-Quad Cities (Student Population: 1,235): The only public university in the Quad Cities area, WIU-QC offers select undergraduate and graduate programs, including a doctorate in education, at its metropolitan, non-residential campuses in Moline, IL (population 44,000). The Quad Cities (population 376,000) rests on the banks of the Mississippi River and is comprised of Moline and Rock Island in western Illinois and Davenport and Bettendorf in eastern Iowa. The Quad Cities is home to the Quad Cities International Airport.