University Counseling Center

Counseling Services and COVID-19

Your well-being is our first priority. In response to COVID-19, Western Illinois University Counseling Center has made the decision to limit face-to-face services at this time. The University Counseling Center will be restricting contact, though our office will remain open at the present time (Mon – Fri 8:00am – 4:30pm). Please check the WIU COVID-19 page ( for more updates.




  • Individual Counseling Appointments – We are now offering Tele-Mental Health Counseling. Please click on the link to see if you are eligible for these services and for instructions on how to schedule an appointment.
  • Crisis Appointments – If you believe you are in crisis, please call our office to speak with an on-call counselor.   
  • Group Counseling – Group counseling services are cancelled for the remainder of the semester.
  • Consultations– Students, faculty, and staff members are encouraged to contact the Counseling Clinic if they need to consult with one of our counselors over the phone.

Other Resources for You

For after hours and weekends:

  • For all medical emergencies or safety concerns, immediately contact 911 or visit your nearest emergency room.
  • If you are experiencing a mental health crisis, you can text GO to 741741 for a free, 24/7, confidential crisis text line. You may also call the National Suicide Prevention Line at 1 (800) 273-8255.
  • Illinois Warm Line - If you or one of you family members has mental health and/or substance use challenges and would like to receive support by phone , call 866-359-7953.
  • If you have experienced sexual assault or domestic violence, you may contact Western Illinois Regional Council – Victim Services at (309) 837-5555, 24 hours a day.
  • If you are in doubt and unsure of what to do or who to call, then dial 911.

Students: If you need additional support before you return to campus, the SAMHSA website may help you locate services in your area:

We know that there is a great deal of uncertainty and that this can cause anxiety. Here are some online resources that may be helpful:

Healthy Ways to Cope with a Stressful Situation

Coping During COVID-19-related School Closures

NAMI COVID-19 Resource Guide

Taking Care of Your Mental Health in the Face of Uncertainty

Jordan Porco Foundation - Check-In At Home

Managing Anxiety and Stress

Relaxation Station

Welcome to the University Counseling Center

The University Counseling Center (UCC) provides free, personal counseling services to currently enrolled Western Illinois University undergraduate and graduate students.

The UCC also provides psychological and learning problems assessments.

Throughout the academic year, the UCC offers the WIU Community a wide array of educational programs such as sexual assault prevention, healthy relationships, relaxation, and other topics.

The counselors hold masters or doctoral degrees and are certified or licensed in counseling or psychology.

UCC Hours:

  • Monday through Friday: 8:00 a.m. to 4:30 p.m.

Summer Hours:

  • Monday-Friday: 8:00 12:00 noon and 1:00 p.m. to 4:30 p.m.

UCC Mission Statement

The Western Illinois University Counseling Center is committed to providing comprehensive mental health services that promote the overall wellness and personal growth of our students. We offer a wide range of services to the Western Illinois University community that address students’ psychological, developmental, interpersonal, and academic concerns. The Center is staffed by licensed mental health professionals, including psychologists, social workers, and counselors who provide ethical, inclusive, culturally sensitive, and progressive therapeutic treatments options to students working on self-identified goals. We believe in affirming the dignity, worth, and value of all students in our diverse population, and strive to create an environment of openness, safety, and respect. The Center contributes to the academic mission by supporting the mental health needs of our students so that they may strive for academic excellence, personal growth, and social responsibility.

Scope of Services

The WIU Counseling Center offers initial assessment appointments, short-term individual counseling, crisis services, group counseling, workshops, outreach programming, consulting and referral services. For individual therapy, the UCC utilizes a brief, solution-focused counseling model in which individual therapy sessions are offered on a time-limited basis. Students whose needs fall outside the scope of services or scheduling availability are referred to community resources. The Counseling Center provides referral services after the initial session or as counseling factors become more apparent during the course of service. The UCC also offers one-on-one stress management skills appointments. Students are also able to utilize the Joy Room as a way to help manage stress during the hours the UCC is open. The Joy Room includes a massage chair, a blue light, and a private space to engage in relaxation skills. Students are free to participate in an unlimited number of group therapy sessions and workshops.                

Emergency appointments are available each day at 11 AM and 3 PM for students needing immediate attention.

The UCC also works closely with Beu Health Center to provide medication services and provides limited testing services for ADHD and learning disabilities.

Some of the concerns commonly addressed at the UCC:

  • Personal Concerns: Stress, anxiety, depression, anger, loneliness, guilt, low self-esteem, grief
  • Relationship Concerns: Romantic relationships, roommate problems, family problems, social life
  • Developmental Concerns: Identity (e.g. personal, cultural, sexual orientation, gender identity), adjustment to college, healthy lifestyle choices, decisions, life transitions
  • Substance Use: Concerns related to alcohol or other drug use/abuse
  • Academic Concerns: Performance anxiety, perfectionism, academic difficulties
  • Other Concerns: Effects of trauma, sexual assault, abuse, concerns from childhood or adolescence, body image, food preoccupation

Some of the issues addressed through referral to services outside of the Counseling Center include:

  • Frequency: When you feel like you need to be seen individually once a week or more often.
  • Chronicity: When suicidal thoughts or desire to self harm won't subside
  • Progression:When symptoms get worse despite following through with the treatment recommendations.
  • Motivation: When ambivalence about changing is very high and you are not sure you are ready to do things differently.
  • Momentum: If you have a strong relationship with a counselor and you are making positive change, you may want to consider continuing ongoing treatment with that provider.
  • Legal Issues: Request for formal psychological evaluation for the purpose of employment clearance, determining eligibility for vocational rehabilitation or disability benefits, or documentation for emotional support or service animals.

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Contact Info

University Counseling Center
Memorial Hall 1st Floor
1 University Circle
Macomb, IL 61455

Please call to schedule an appointment. Appointments cannot be made through email.

Phone: (309) 298-2453
Fax: (309) 298-3253