University News

uTech Support Center Services Moving to University Union

January 11, 2016

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MACOMB, IL - Beginning Sunday, Jan. 17, the University Union Concourse location, currently occupied by the uTech Computer Store, will become uTech's primary walk-in support location. In addition to the personal sales and repair services currently offered, much of the support services historically offered from uTech's Stipes Hall location will call the Union home.

uTech (in the Union) will assist patrons with installing various software packages, as well as configuring mobile devices to work with the campus wireless network and Zimbra. In addition to warranty repair services, several fee-based services will also be available for personally-owned devices, such as removing malware, attempting data recovery from malfunctioning portable drives, operating system reinstallations and non-warranty repairs for both Windows and Macs.

Opportunities for students, faculty and staff to make personal computer, mobile device and accessory purchases will continue to be available. All of these services will be offered solely through the Union location. Patrons seeking these services in Stipes Hall will be re-directed to the University Union location.

uTech (in Stipes) will continue to provide test scoring, item analysis and evaluation processing, as well as troubleshooting WIUP and STARS login issues in person. Troubleshooting ECom login issues in person will be available at both locations.

This is a significant change for uTech and WIU. However, by shifting much of the walk-in service to the more central Union location, these services become more available to students, faculty and staff at the south end of campus.

In addition, the Union facility lends itself to allowing uTech to provide more hours of operation for walk-in services - our normal hours of operation for walk-in services will be extended in the Union until 6 p.m. during the week. uTech will also now be able to consistently offer weekend hours while classes are in session. The new setup takes advantage of the natural tie-in between technology support and technology sales.

The format for the uTech Union location is expected to be a valuable resource to the WIU community. The top-notch full-time and student staff will be able to provide greater access to an improved service.

For more information, visit wiu.edu/utech.

Posted By: University Communications (U-Communications@wiu.edu)
Office of University Communications & Marketing