Orientation for General Studies

Now that you have been accepted to Western Illinois University General Studies Degree, there are a few things you need to be sure to do. Follow this step-by-step guide.

Step 1Step 1 - Activating Your Student Accounts

You have 2 student accounts that will be your navigational tools through your Western education: ECom and STARS.

Your ECom Account

Before you can login to Zimbra (student email) or WesternOnline, you must activate your ECom account.

  1. Visit GUAVA at
  2. Click on 'Account Activation'
  3. 'Account Activation' screen will prompt you for your;
    • Ecom username: This is the username received in your enrollment packet or from your department.
    • WIU ID Number: Do not include spaces/dashes. This number is included in your enrollment packet or available from your department.
    • Birth date: Note the format: YYYYMMDD
    • ECom Password: Enter a new ECom password. It must contain at least 2 letters and at least 1 number.
    • Security Questions
  4. Click 'Submit' to process your info.
  5. You should see a confirmation message that your password was successfully changed.


Your Student/Alumni Records System (STARS) Account

The Student/Alumni Records System (STARS) provides students, alumni, and employees with access to their university records from 3:00 a.m. to midnight (CST), seven days a week.


  1. WIU ID Number:  Enter your nine-digit WIU ID Number.
  2. Password:  The first time you access STARS, your password will be your month, day and full year of birth (mmddyyyy). For example, if you were born on January 5, 1994 then your PIN will be 01051994. You will then be required to change your password. DO NOT GIVE YOUR PASSWORD TO ANYONE!
  3. New Password:  Enter an 8 character password that you will remember easily. New password must be exactly 8 characters, and must contain at least 1 letter and 1 number.
  4. Verify Password:  Re-enter your new 8 character password.
  5. Personal Identification Update:  You will be required to enter two personal identification questions and answers. This information will be used to verify your identity if you forget your password.  It is important that you select questions with brief, easy to type answers that only you would know. Click [Enter] to continue.


Step 2Step 2 - Contact Your Academic Advisor and Schedule an Appointment

 Make an Appointment Today!

Academic Advising at WIU-QC

One of the ways WIU implements its core values is by offering professional advisors. The Advisors are trained and experienced in advising and committed to it full time. WIU General Studies Degree students appreciate the professional attention to their unique individual needs.


Step 3Step 3 - Financial Matters

 Refer to Appropriate Offices

Apply for Financial Aid and Scholarships 


Step 4Step 4 - Register For Classes

 Find What You Need

 Use STARS to search for your courses & register.


Step 5Step 5 - Ordering Your Textbooks

Find Out How

By Telephone:
Order your textbooks directly from the WIU Union Bookstore toll free at 1-800-338-6369. You have the choice of having your order delivered to the address you choose or you can save on shipping and handling and have your order delivered to the Quad Cities Campus and pick it up in Student Services during regular business hours.

Order your textbooks online directly from the WIU Union Bookstore at with the same delivery choices as the telephone orders.

Textbook Rental:
See for more information on rental of select titles.


Step 6Step 6 - Stay Connected

Many Ways to Connect

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