Western Illinois University - University Technology - User Support - Phone-based Services

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University Technology - User Support - Support Center - Walk-In Services

Phone-based Services

For phone support, call 309-298-2704. Please have your ECOM username ready when you call.

The Support Center provides phone-based support for WIU students, faculty, and staff. Via the phone, Support Center staff assist with:

• connection or network issues
• login and password problems
• hardware and supported software questions
• WIU's Zimbra email system
• WIU's distance learning platform (Western Online)

Phone Assistance Hours

• Sunday – Thursday: 7:30 AM - 11:00 PM
• Friday: 7:30 AM - 4:30 PM
• Saturday: 7:30 AM - 4:00 PM
• During Break: Monday - Friday 8:00 AM - 4:30 PM