Zoom FAQ

The following are questions and answers that might help you with your Zoom Room experience. This information was created for instructors that were accepted into the pilot program offered in Fall 2017. At this time, Zoom is not available University-wide.

Click on a questions below to see the answer



How will Zoom be different than teaching in a video conferencing classroom?

  • In the past, video conferencing classes required students to attend class either in a Polycom-equipped room in the Quad Cities (QC) or Macomb. The instructor was located at one site and were broadcast to the receiving site.

    Zoom allows WIU to get around the limitation of requiring students to be physically in a Polycom enabled room. Instead, students can connect and participate in class from their laptops, computers, and even their phones from wherever they are, as long as they have adequate internet speed.

I’ve not taught with Zoom. How will this experience be different than teaching in a video conferencing room?

  • In the first few weeks of the pilot, a course facilitator will be on-hand in both the QC and Macomb locations to help troubleshoot any technical issues and to make the initial connection. Beyond that, the teaching experience will be very much the same as it has always been in a video conferencing room.

What is a course facilitator? How are they used?

  • As mentioned above, a course facilitator will be able to help manage the connecting students and technology. For example, the facilitator will make the initial room connection and make sure students are muted as they connect into the classroom which is especially useful if they are in a noisy environment when making their connections.

    The goal of uTech and CITR will be to provide facilitators at both the QC and Macomb campuses during the first few weeks. Afterwards, a facilitator will be located at the site opposite of the instructor to ensure the technology is turned on. This individual will still make the initial connection regardless of their location.

How can I tell if my students are being engaged?

  • You will be able to have two-way communication with all of your students, though they will have to be unmuted first. Just as you would in a face-to-face class, be sure to ask questions of the remote students to keep them engaged and to ensure their comprehension of course materials.

What will the students have to do to view their session?

  • Students will need to be able to install a Zoom client (app or program) to participate in a remote location. Additionally, they will have to meet some hardware and software limitations. These items are described here: To access Zoom, the students will follow a web link. The browser will automatically attempt to launch the Zoom application and if it is not installed, the user will be prompted through the process of installing the necessary software.

How will my attendance be affected?

  • This is a pilot program and we are currently unsure of how your attendance will be impacted. Again, good classroom techniques should be employed for students to understand the importance of your lectures and the importance of them being present.

Do I have to be on campus to teach w/ Zoom?

  • The expectation of the administration is that you will still be on campus to teach your class during the scheduled class times.

How do I use Zoom outside of the class?

  • Several faculty are sharing the same licenses for Zoom and you will, unfortunately, be unable to use it outside of your scheduled class time. However, there are alternatives such as Skype, Facetime, and Google Hangouts that you can use to facilitate discussion with your students outside of the classroom. Contact CITR (citr@wiu.edu or call 309/298-2434) if you need assistance.

Will my lessons be able to be recorded?

  • We think so.

Can I do breakout rooms?

  • Zoom does allow for breakout rooms but you will require the assistance of the Course Facilitator to move and visit the groups that are using Zoom.