Zoom FAQ

The following are questions and answers that might help you with your Zoom Room experience. At this time, Zoom is not available University-wide.
You can find additional info in our Teaching via Video FAQ page here: http://www.wiu.edu/CITR/resources/video_teaching_faq.php
Click on a questions below to reveal the answer

In the past, video conferencing classes required students to attend class either in a Polycom-equipped room in the Quad Cities (QC) or Macomb. The instructor was located at one site and were broadcast to the receiving site.
Zoom allows WIU to get around the limitation of requiring students to be physically in a Polycom enabled room. Instead, students can connect and participate in class from their laptops, computers, and even their phones from wherever they are, as long as they have adequate internet speed.

If your Zoom class is being taught in a video classroom, a course facilitator will be on-hand at the same site as the instructor to help troubleshoot any technical issues and to make the initial connection. Beyond that, the teaching experience will be very much the same as it has always been in a video conferencing room.The course facilitator should monitor the chat feature and let the instructor know when/if students have questions. They will then unmute the student.

As mentioned above, a course facilitator will be able to help manage the connecting students and technology. For example, the facilitator will make the initial room connection and make sure students are muted as they connect into the classroom which is especially useful if they are in a noisy environment when making their connections.

You will be able to have two-way communication with all of your students, though they will have to be unmuted first. Just as you would in a face-to-face class, be sure to ask questions of the remote students to keep them engage and to ensure their comprehension of course materials. Expect latency when using Zoom. Pause occasionally to allow your students to ask questions. It will take students and the instructor a little time to get used to the delay, but it is highly manageable.

Students will need to be able to install a Zoom client (app or program) to participate in a remote location. Additionally, they will have to meet some hardware and software limitations. These items are described here:
-- PC and Mac
-- Android and iOS
To access Zoom, the students will follow a web link. The browser will automatically attempt to launch the Zoom application and if it is not installed, the user will be prompted through the process of installing the necessary software.

Good classroom techniques should be employed for students to understand the importance of your lectures and the importance of them being present. Make your attendance policy clear from the outset.

The expectation of the administration is that you will still be on campus to teach your class during the scheduled class times. Zoom allows students to connect to you anywhere they have a good wireless signal.

Several faculty are sharing the same licenses for Zoom and you will, unfortunately, be unable to use it outside of your scheduled class time. However, there are alternatives such as Skype, Facetime, and Google Hangouts that you can use to facilitate discussion with your students outside of the classroom. Contact CITR (citr@wiu.edu or call 309/298-2434) if you need assistance.

Yes. All sessions will be set to be recorded. If you would like access to those recordings, contact Nannette Lawrence at uTech for assistance.

Zoom does allow for breakout rooms but you will require the assistance of the Course Facilitator to move between groups that are using Zoom.